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We authorise the funds for your shopping when you click the pay button, however for a small number of customers, our internal security may decline the order. This may result in the amount showing on your bank account; we have NOT taken payment at this point.

Some banks will display the amount we have authorised as a ‘Pending Transaction', however some may display this as an actual deduction. Unfortunately we have no control over how your bank displays this; we have NOT taken money from your bank at this point.

We authorise the funds for your shopping when you click the pay button, however for a small number of customers, our internal security may decline the order. If you try more than once, then each attempt will show as a separate authorised amount in your bank. We have NOT taken money from your bank at this point.

We authorise the funds for your shopping when you click the pay button, however for a small number of customers, our internal security may decline the order. If you try more than once, then each attempt will show as a separate authorised amount in your bank, even if one of the orders has been successful. We have NOT taken money from your bank at this point.

Sometimes we can ask banks to speed up the funds being released. Use the Contact Form at the bottom of this page to contact us to request this. Please note that, because each bank deals with this differently, it can still take up to 5 days for the funds to be available again.

To allow us to keep on trading and providing products to our customers, some of our stores have reduced their trading hours. These vary by store, depending on peak times and number of colleagues and may be different to those shown on our Store Locator.

Yes, however due to high demand, we are seeing both some disruption and lack of availability to our home deliveries. We are doing everything in our power to ensure deliveries continue safely and in a timely manner.

Yes, our website is currently still accepting orders. Demand is very high and we're showing all the capacity we currently have. We are working hard to add more availability and delivery slots and are reviewing this regularly, as to not disappoint our customers.

There are some issues around stock and we are working hard to maintain supply. In the event that we do require items to be swapped out we would urge customers to appreciate that this is done with the interests of our wider customer-base at heart, we are working hard to ensure that we can get the right stock to our customers. On the morning of your delivery you will receive an email, which details any missing items. You will not be charged for any items you do not receive.

Our online delivery slots are available up to 6 days in advance and are filling up quicker than usual. If our website isn't showing your usual slot, please select another day to see other delivery slots that are available. Unfortunately, we are unable to book an online delivery over the phone or email.

Many of our customers are not in a position to bulk 'panic buy' - they include older people and families whose budgets mean they are simply unable to do it. We have seen greater demand in some areas and as such have introduced a temporary cap on sales of several products online including some anti-bacterial soaps and wipes. We’re working hard with our suppliers to help meet demand. Please note there may be similar restrictions on some items in store.

We now offer 'contact free' delivery. Before you book your slot, simply leave a note in the Delivery Notes box on the Book a Delivery page. Your delivery driver will phone you to let you know they have arrived or knock on the door if they can’t phone you. They will sign on your behalf, so we know you have received it.

Please make sure you collect your shopping as quickly as possible, as it will contain perishable items.

The safety and wellbeing of our staff is of paramount importance to us. We are working closely with the government on the provisions that our front line staff might need, whether that be gloves, masks and disinfectant wipes.

We are being as flexible as possible to find a way to offer an exclusive hour for NHS staff, within the operational constraints of our stores. We won't be holding back stock, but will be replenishing as and when possible to ensure that all of our customers have access to whatever we have available throughout the day. In our The Food Warehouse stores, we are offering NHS workers exclusive access for the first hour of trading from 7am.

We have been able to do just this in our The Food Warehouse stores but not at Iceland, where store opening hours and different operational considerations apply, including the need to pick online orders before trading begins. We are following guidance to keep these two groups separate, strengthening our health and safety measures. We see both groups as a huge priority and are working to do all we can to support them. We are also trying to accommodate NHS shift patterns.

We totally understand the need to look after social care workers at this time too, and have a huge amount of respect and gratitude for what they are doing. But there are limits to what we can do as a relatively small supermarket at this time of exceptional demand, bearing in mind that the UK has 1.1 million workers in the NHS and a further 1.6 million employed in social care. Hence we have had to take the decision to prioritise only NHS staff and the elderly and the vulnerable at this time, but we will continue to look for ways to help others.

We are dealing with an unprecedented situation and working to prioritise those most in need of our support. We understand that Covid-19 will be impacting on each and every family in the UK in some way, but we have had to make decisions to reach those most in need at the moment.

We understand that NHS staff continue to work around the clock. That you for doing so. Unfortunately, we have had to identify one specific hour for exclusive opening. We know this won't work for everyone, but we hope that it benefits as many NHS staff as possible.

Yes, anyone currently working for the NHS, with photo ID as proof will be able to shop during these hours.

Our store teams have been using their discretion to prioritise the elderly and vulnerable people during our priority hours, but we need to be much stricter for our NHS staff exclusive hour, for obvious health and safety reasons. We'll be asking for photo ID on arrival at the store.

We have had strong measures in place to protect our staff during the Covid-19 outbreak. We will be limiting payments to cards only (contactless where possible) during the NHS exclusive hours, and aiming to clean stores following the exclusive hour each day. If NHS workers touch products they have to buy them, they can't put them back. This is to reduce the risk of contamination. We are communicating regularly with our store teams, offering guidance and updates on health and safety measures.

Unfortunately not - we are limiting access to NHS staff only for health and safety reasons.

You will never pay more online, although some products may be offered as online exclusives.

All our special offers are here.

Alternatively, you can simply select ‘Offers’ on our homepage.

If you’re browsing or shopping on mobile, you can find special offers via the ‘Menu’ (top left) and selecting ‘Offers’ in the dropdown.

Not at all. Learn more about what our Bonus Card has to offer.

Select the blue ‘Add to Basket’ button underneath your chosen item. You can also use the plus or minus buttons to increase or decrease the quantity of that specific product.

You can view the contents of your basket at any time by clicking on the shopping basket icon (top right).

We try to make our website as user friendly as possible. Everything is arranged by category, as it would be in the store. For example, all frozen products are listed together, and all fresh products are listed together etc.

By selecting ‘Groceries’ on desktop or the ‘Menu’ on mobile, you will be provided with a dropdown of key categories for you to browse.

Alternatively, you can enter the name of the product you are looking for in the search bar at the top of the page. On mobile, you can find the search bar by clicking on the magnifying glass icon (top right).

To add a discount code, first visit ‘Your shopping basket’ either by clicking the shopping basket icon (top right) or by selecting ‘Checkout Securely’ once you’ve reached the minimum spend of £25.

Here you will find a box with the heading ‘Promo code’. Enter your code here and the discount will be applied.

You can amend your order at any point while shopping, simply by selecting the shopping basket icon (top right). Here you can manage your shopping basket, amend item quantities or remove an item you no longer wish to purchase.

Either by clicking the shopping basket icon (top right) or by selecting ‘Checkout Securely’ once you’ve reached the minimum spend of £25.

You can register online by completing this registration form.

You can also find our online registration form on desktop by selecting ‘Register’ (top right) or on mobile via the ‘Menu’ (top left) where you will find the ‘Register’ button.

Alternatively, once you have entered your postcode to check that we deliver in your area, you will be prompted to create an online account.

If we don’t deliver to your address, don’t worry. You can still create an account and browse before visiting us in store.

You can change your password on desktop by selecting ‘Sign In’ (top right), or on mobile via the ‘Menu’ (top left) where you will find the ‘Sign In’ button. Here, you will need to click on ‘Forgot password?’

You will then be asked to enter the email address assigned to your account. We will send you an email telling you how to reset your password. If this email doesn’t appear in your inbox, please check your spam/junk folder.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Personal details’. Here, you can update your password by selecting the ‘Change password’ option. Don’t forget to ‘Save Changes’ once you have updated your password.

Simply log in to Iceland online and visit ‘My Account’. Here, you can update your personal details, your billing and delivery address, your choice of payment and marketing preferences.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Payment cards’. Here, you can add or remove any debit or credit card linked to your online account.

You can then select your preferred method of payment and billing address at the checkout.

Please note that the billing address field will initially contain the default/primary address you registered with. If necessary, simply update these details before continuing with your payment.

You can change your delivery address at any time up until 11pm the day before your order is due to be delivered.

To do this, log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Your current order will be highlighted at the top of the page and you will need to select ‘Change’.

You will then be taken to the basket page. By selecting ‘Change your delivery time’ on the basket page, you will have the opportunity to choose or add a new delivery address.

Once you have chosen your new delivery address, you will need to choose a new delivery time and confirm the update by proceeding to checkout and selecting ‘Place order’.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Personal details’. Here, you can update your email address by selecting the ‘Change email address’ option. Don’t forget to ‘Save Changes’ once you have updated your email address.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Communication preferences’. Here, you can update your marketing preferences.

You may continue to receive marketing communications for up to 28 days while we process your request. If you'd like to hear from us again, simply return to ‘Communication preferences’ within ‘My Account’ to update your marketing preferences.

You will receive a confirmation email containing all relevant details, including your order number. If this email doesn’t appear in your inbox, please check your spam/junk folder.

You can amend your order at any time up until 11pm the day before your order is due to be delivered.

To view and amend your order, simply log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Once you’ve amended your order, select ‘Checkout’ to complete your order.

Any amendments to your order will be confirmed by email. Remember to check your spam/junk folder.

Your shopping will be delivered within the 2-hour delivery window you selected when placing your order.

As a reminder, your chosen delivery time can be found on the confirmation email sent to you after your order was placed. Alternatively, you can log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view all current and previous orders.

Your chosen delivery time can be found on the confirmation email sent to you after your order was placed. Alternatively, you can log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.

You can change your delivery time or date at any time up until 11pm the day before your order is due to be delivered.

To do this, log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Your current order will be highlighted at the top of the page and you will need to select ‘Change’.

You will then be taken to the basket page where you can ‘Change your delivery time’. Once you have chosen your new delivery time and/or date, you will need to confirm the update by proceeding to checkout and selecting ‘Place order’.

Your shopping is carefully picked and packed by our dedicated team of pickers on the day of your delivery.

If an item you have ordered is unavailable on the day of delivery, we will notify you by email and we won’t charge you for the unavailable item.

If possible, we will try to offer you a suitable alternate product in its place that will be the same product, but of better value. For example, if you ordered a four-pack of Heinz beans, but we only had a six-pack available, we would add this to your order in its place at no extra cost to you. This would be indicated clearly on your receipt.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Here you can view all previous orders and re-order a previous shop.

You will have the opportunity to make amends to your chosen order before following the checkout process as normal.

If you purchase your products online, you are entitled to change your mind about your order and return it to us. However, there are some important exceptions to this.

"Our promise"

For Iceland own-brand products we print “Our Promise” on the label. If you aren’t happy with the product, please call our Customer Care team on: 0800 328 0800 and we will refund or replace the product.

We don’t accept returns on perishable food items or items which cannot be re-sold for health reasons once unwrapped.

You can cancel the order up to 14 days after the date of delivery. You then have another 14 days to return the items and we have 14 days to process your refund.

For further information, please visit our terms and conditions.

If you are unhappy with the quality of any of the products you have purchased from us, we will happily refund the money back to you or replace or repair the products in line with your statutory rights summarised below.

Please let us know as soon as possible after a fault becomes apparent as your statutory rights to a repair, replacement or refund depend on how long after the delivery you report the fault. We suggest you aim to let us know within 48 hours.

Where possible please retain all packaging. We may ask you for a proof of purchase.

If your product is faulty during its expected lifespan you are entitled to the following:

  • • Up to 30 days from purchase: you can get a refund
  • • Up to 6 months: if it can’t be repaired or replaced, then in most cases you are entitled to a refund
  • • After 6 months: you may be entitled to some money back.

Simply contact our Customer Care team on: 0800 328 0800 or return the item to store, along with your receipt or another proof of purchase. It is helpful to us if you also have the packaging to hand.

For further information about your statutory rights, please contact your local Citizens' Advice on citizensadvice.org.uk or call 03454 04 05 06.

You can cancel your order at any time up until 11pm the day before your order is due to be delivered.

To do this, simply log in to Iceland online, visit ‘My Account’, select ‘Order history’ and cancel the relevant order. Once you have confirmed the cancellation, you will notice that the status of your order will change.

To cancel an order after 11pm, please contact our Customer Care team by filling in this online form. You will need to provide the email address registered with your account and confirm the order number you wish to cancel.

For further information, please visit our terms and conditions.

Refunds for transactions made using a debit or credit card may take 3 - 5 days working days for your bank to process and credit your account.

Any PayPal transactions made using a debit or credit card will be subject to the conditions above and could take between 5 - 7 working days to process.

For further information, please visit our terms and conditions.

We have made important changes to our payment process that will improve your shopping experience.

Unlike before, we no longer authorise the payment of your order on the day of your delivery.

From 16th March 2019, it is essential that you have full funds available when you place your order.

Most online retailers ask that you have the funds available to place your order upfront. This is very common for all retailers.

It’s the process in which we ask your bank to do a quick check of your card to ensure that there are funds available to pay for your shopping. This money is then set aside by your bank until the day of delivery and it may appear as a ‘pending’ transaction on your bank statement.

For this reason, it is essential that you have full funds available when placing your order.

This money will only leave your account on the day of delivery.

We accept Visa, Mastercard, Visa Checkout and PayPal.

You will only pay for your shopping on the day of your delivery and you won’t be charged for any non-picked items.

If you reduce the value of your shop, the amount pre-authorised will remain the same, but rest assured, you will only pay the revised amount on the day of delivery.

If you increase the value of your shop, the amount pre-authorised will increase to reflect these changes.

You will only pay for your shopping on the day of delivery and you won’t be charged for any non-picked items.

An online delivery is when you create an account online with Iceland and order your shopping for delivery, at a date and time that suits you. Spend just £35 to qualify for free delivery.

As a new customer, you will be asked to enter your postcode before adding any products to your basket. This is to check that we can deliver to your address before you begin your shop.

You can book your delivery slot at this point, or at a later time by clicking the delivery van icon on desktop (top right) or via the ‘Menu’ on mobile (top left).

Alternatively, you can book your delivery once you reach the checkout.

If you are an existing customer, once you are logged in, you can book a delivery slot at any point while shopping or at the checkout. Look for the ‘Book Delivery’ option.

The minimum order value for online orders is £25 plus an additional delivery charge of £2, as shown at checkout. You will receive free delivery on all orders over £35.

The minimum order value is calculated after all discounts and promotional offers have been applied. Please note that a carrier bag charge of 50p will be added as a flat fee to all online orders.

Yes, we do. You can order up until 11pm the day before to qualify for next day delivery.

You can place your order up to six days in advance, but please remember that all delivery slots are offered on a first-come first-served basis and are subject to availability.

Simply check your postcode via the Iceland homepage by entering your postcode in the box next to ‘Check Postcode’ or ‘Check’ and if we don’t deliver to your address at this time, please make the most of our free home delivery service, which is also available in many stores across the UK.

Our online shopping service isn’t available for the whole of the UK just yet, but we’re working on it.

If you have checked your postcode via the Iceland homepage (by entering your postcode in the box next to ‘Check Postcode’ or ‘Check’) and we don’t deliver to your address at this time, please make the most of our free home delivery service, which is also available in many stores across the UK.

Find out more about Free Home Delivery.

Please check that the time and date of your delivery are correct. This information can be found in the confirmation email that was sent to you after your order was placed.

Alternatively, you can log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.

If your delivery details are correct and you haven’t received a text or email to update you on the status of your order, please contact us on: 0800 328 0800.

Our Customer Care team are available between 8am - 9pm Monday - Friday, 8am - 8pm Saturday and 8am - 6pm Sunday.

Our delivery driver will leave a card with the store’s telephone number. Your shopping will be taken back to the store. We will do our best to try to arrange another delivery time for you once you have contacted us.

All deliveries must be signed for by the customer, or a person nominated by the customer, who is over 18.

If the order contains alcohol, proof of age may be requested, and Iceland reserves the right to ask to see ID of anyone who looks under the age of 25 and can refuse delivery to anybody that cannot prove they are over 18 years of age.

Proof of identity may also be requested upon delivery. Signature upon receipt of the goods will be proof of delivery.

We provide a ‘to your front door’ delivery service. If a customer needs any further support, our drivers will assist where possible, but they are not obliged to enter a customer’s premises.

For further information, please visit our terms and conditions.

You will be emailed your receipt and the driver will hand you a Content Note, which is a summary of your order. The driver will also ask you to sign their copy as proof of delivery.

You are eligible for free home delivery when you spend £25 or more in store.

Simply head to the till with your shopping and let a member of staff know that you’re interested in our free home delivery service.

We’ll pack your shopping for you and deliver it at a time that suits you, including that same day.

To find a store near you that offers our free home delivery service, simply enter your postcode into our Store Finder.

Look out for the green tick, which indicates that free home delivery is available from that store.

Our free home delivery service is available within a 10-mile radius of the store (and a 3-mile perimeter within the M25).

Certainly. Our temperature-controlled vans will deliver your shopping straight to your door in perfect condition, ensuring that your frozen food stays frozen and your chilled food stays chilled.

Your grocery items will be safely stored and delivered with the rest of your shopping.

Our delivery driver will leave a card with the store’s telephone number. Your shopping will be taken back to the store. We will do our best to try to arrange another delivery time for you once you have contacted us, however this may not always be possible.

If we are unable to arrange a suitable re-delivery, you may be asked to collect your shopping from the store.

You can get in touch with our Customer Care team via this feedback form or call us on: 0800 328 0800. We will either refund or replace the damaged items where possible.

All deliveries must be signed for by the customer, or a person nominated by the customer, who is over 18.

If the order contains alcohol, proof of age may be requested. Iceland reserves the right to ask to see ID of anyone who looks under the age of 25 and can refuse delivery to anybody that cannot prove that they are over 18 years of age.

We provide a ‘to your front door’ delivery service. If a customer needs any further support, our drivers will assist where possible, but they are not obliged to enter a customer’s premises.

For further information, please visit our terms and conditions.

We do not currently offer a ‘bagless’ delivery service, however we welcome re-use of carrier bags in our stores.

All we ask is that any carrier bags you wish to re-use are in a suitable condition for holding shopping safely.

Yes, but don’t worry, it takes just minutes to sign up in store.

Use our Store Finder to check the opening and closing times of your local Iceland store.

When you visit an Iceland or The Food Warehouse store, you may be looking for somewhere to park.

While some of our stores do have free parking on-site, please be aware that some of our stores have parking provided by third-party companies who own the parking areas and are not associated with Iceland.

To ensure that you do not fall foul of any unwanted fines or charges, it is important that you check what parking facilities are available to you ahead of your visit (if they are free or if they are run by a third-party company).

If you park on a site where the parking is not provided by Iceland, then it is your responsibility to be aware of this and if you choose to park on such a site, that you adhere to the parking rules provided by those parking companies.

Iceland will not be responsible for any parking charges that you may incur on a private carpark and we will not refund in part or in full, any parking charges that you incur in the above circumstances.

We want all of our customers to have a great shopping experience. This will be helped by you remaining aware of your parking obligations.

To avoid incurring charges, check by phoning the store ahead of your visit or by looking for signage/asking staff when you arrive.

Please be aware that you can only add one Bonus Card to your online account.

If you have recently added a Bonus Card that you would like to replace with a new or alternative Bonus Card, please note that you will need to wait 24 hours before making any changes. After 24 hours, you can then add your new or alternative Bonus Card.

Contact our Customer Care team by completing this feedback form or by calling us on: 0800 328 0800.

If you are shopping in store, you can use multiple Bonus Cards. If you are shopping online, please be aware that you can only add one Bonus Card to your online account.

If you would like to add a new or alternative Bonus Card to your online account, you will need to:

  1. Visit your Bonus Card Account
  2. Remove the card you are currently using
  3. Add a new or alternative Bonus Card to your online account.

Please note, it can take approximately 24 hours to process your new Bonus Card.

If you have multiple Bonus Cards and you would like to move all balances to one card, get in touch with our Customer Care team by using this contact form or by calling us on 0800 328 0800.

Did you know that you can only add 1 card in a 24 hour period. If a card has already been successfully added to your account in the last 24 hours, you will have to wait a full 24 hours from the point when it was added before you can add another card, even if you have removed the Bonus Card from your account already.

If none of the above advice helps you resolve your query, please then contact us for help using our feedback form.

The Bonus Card is Iceland’s loyalty card. There are various benefits to regularly swiping your Bonus Card, including a free £1 to spend at Iceland for every £20 you save onto your Bonus Card and exclusive offers, just for you.

No, unlike other store loyalty cards there are no points to collect.

Simply swipe your card at the checkout every time you shop in an Iceland or Food Warehouse store and you'll automatically qualify for lots of great benefits.

Anyone over the age of 18, who lives in the UK, can have a Bonus Card. Simply pick up a card the next time you’re in store and register your details online.

Simply visit our MyBonusCard page to register.

Online

You can view or load savings onto your Bonus Card by logging into your Bonus Card account

If you are new to Bonus Card, you will first need to register your card by visiting the MyBonusCard page. Please note, it can take approximately 24 hours to process your Bonus Card.

Once you have registered your Bonus Card, all you need to do is log in to Iceland online and head straight to your Bonus Card account to add your card or load savings.

New to Iceland online? Simply complete this registration form, add your card to your Bonus Card account and you're all set.

In Store

You can load savings onto your Bonus Card by visiting any Iceland or The Food Warehouse store. Simply let the cashier know how much you'd like to save, and we will load it directly onto your Bonus Card.

You can check your Bonus Card balance either by logging into your Bonus Card account or by speaking to a cashier in store.

Once you have saved £20 onto your Bonus Card, the £1 bonus will be added to your savings within 48 hours.

If you believe that you have reached your £20 savings milestone, but the £1 bonus hasn’t been loaded onto your Bonus Card, this may be due to one of the following reasons:

• Money that Iceland has loaded onto your Bonus Card, including the £1 bonus and any promotional rewards, do not count towards your total savings on the Bonus Card. You will only receive a £1 bonus for every £20 that you yourself save onto the card.

• If for some reason you have more than one Bonus Card registered to your account (and these Bonus Cards have different numbers), the balances on the different cards do not combine to hit the £1 bonus. You must load £20 onto one of your Bonus Cards to receive your £1 bonus.

• You will receive a £1 bonus each time an aggregate of £20 of savings is added to your savings balance. This does not take into account any savings you redeem. Once you have qualified for a £1 bonus, you will need to save another £20 onto your Bonus Card before you qualify for another £1 bonus.

Unfortunately, we are unable to add any swipes to your Bonus Card after you have visited the store.

Simply log in to your MyBonusCard page and select 'Update My Details' to update or change your personal details.

Please note that these updates will not apply to your Iceland account.

To update your account details, simply log in to Iceland online and visit 'My Account'. Here, you can update your personal details, your billing and delivery address, your choice of payment and marketing preferences.

It can take up to 48 hours for changes to MyBonusCard to appear in your account.

Please note that these updates will not apply to your Iceland account.

To update your account details, simply log in to Iceland online and visit 'My Account'. Here, you can update your personal details, your billing and delivery address, your choice of payment and marketing preferences.

Simply log in to your MyBonusCard account and select ‘Update My Details’ to update your Bonus Card password.

If you cannot remember your Bonus Card password, don’t worry. Simply head to our MyBonusCard page and select ‘Forgotten Your Password’.

We will send you an email for you to reset it (remember to check your spam/junk folder). This will prompt you to create a new password. Passwords must be at least six characters long and contain a capital letter.

You will then need to confirm your new password when you next visit our MyBonusCard page.

If you have lost your Bonus Card or if you have had your Bonus Card stolen, please contact us as soon as possible so we can disable your card.

Contact our Customer Care team by completing this feedback form or by calling us on: 0800 328 0800.

We will then send you a new card within 28 days. Don't worry, any savings that you had on your lost or stolen card (at the time it was reported as lost or stolen) will be automatically transferred to your new Bonus Card.

When you next view your Bonus Card account, your old card may still appear. Simply remove this card and add your new Bonus Card to view your balance and load savings online.

If you'd prefer not to hear from us, contact our Customer Care team on: 0800 328 0800.

You may continue to receive marketing communications for up to 28 days while we process your request. If you'd like to hear from us again, call the above number and we'll change your account preferences.

All terms and conditions can be found here.

Navigate between each tab to find the terms and conditions most relevant to you.

Our privacy policy can be found here.

Our VAT number is: 849754470

For online orders we charge a flat fee of 50p per order for reusable carrier bags. If you have shopped online, the carrier bag charge will be shown at checkout. You will be charged a flat fee of 50p, even if we use more than 5 bags to deliver your online shopping. If you have shopped in-store we charge a flat fee of 40p; this charge will be clearly indicated on your receipt as a carrier bag charge.

Learn more about Iceland Foods and the history of our company.

We announced that we would stop manufacturing products containing palm oil as an ingredient, under the Iceland own label by the end of 2018.

We have reformulated over 130 regular products and launched over 300 new lines, including summer and Christmas seasonal products, that exclude palm oil as an ingredient: around 450 products in total.

No Iceland own label products containing palm oil as an ingredient have been manufactured since last year. We have 100% achieved our goal.

Our palm oil pledge follows in Iceland’s long and proud tradition of Doing The Right Thing for consumers and the environment.

Previous actions include being the first UK food retailer own label to remove artificial colour, flavours and preservatives in the 1980s; the first to ban GM ingredients in the 1990s; and the first to act to eliminate plastic packaging – pledged in 2018 for completion by 2023.

We have pledged to completely remove plastic packaging from our own label range by 2023 and are proud to be the first major retailer to do so.

We have made great progress so far. These include the replacement of plastic egg boxes with pulp trays, the introduction of paper bands to replace plastic bags on bananas, the removal from sale of single-use carrier bags and switching production of frozen meals out of black plastic trays.

Find out more about working for Iceland.

If the position you are interested in is not available at the moment, you can register your interest now and set up an alert to receive a notification as soon as suitable vacancies are available. If you’re looking for a role in store, please go to your local store and speak to the store manager.

Our website also has further information about Iceland, for example "who we are", "training and development" and "life at Iceland".

Iceland, as I am sure you can imagine, receives a lot of requests asking for support with various projects. Unfortunately, we cannot help them all.

Each year we fundraise for our Charity of the Year, as selected by our Executive Directors. This year our focus will be on helping to find a cure for dementia. Iceland will be supporting dementia research at the world-renowned University College London (UCL).

All funds raised will go towards the development of a vital new £350 million Dementia Research Institute to help find a cure for the disease – which affects one in three people alive today.

We also support other charities and worthy causes through the Iceland Foods Charitable Foundation. However, we do not have any flexible funds available at this time. This is why, unfortunately, we cannot help you on this occasion.

Most Frequently Asked Questions

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Need to call?

Our phone lines are currently closed. If you were trying to call about being unable to book a slot, we're sorry, but demand is very high and we're showing all the capacity we currently have but are working hard to add more.

If your question is not about slots, please use the contact form on this page to email us and we will respond as soon as possible.

To help support our colleagues and manage stock levels, some stores will be varying their opening hours, which won't be shown on our Store Locator. Please check the posted opening hours at your local store for details.

Thank you for your patience and understanding.