Terms & Conditions

These terms and conditions were last amended on 03/06/2019 © Iceland Foods Limited.

These terms and conditions govern your use of our website, our Bonus Card, our Bonus Card savings scheme, and your relationship with Iceland.

Please read these terms and conditions carefully. By using our website, using our Bonus Card or submitting an order, you are agreeing to the terms that appear below.

Definitions to Help You:

"You" and "Your" means anyone who uses the website or orders products from Iceland.

"Iceland" or "We" or "Us" or "Our" means Iceland Foods Limited.

"Website" means www.iceland.co.uk

These terms and conditions regulate the supply of products to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

Your statutory rights are not affected.

1. About Us

We are Iceland Foods Limited of Second Avenue, Deeside Industrial Park, Deeside, CH5 2NW. We are a company registered in England and Wales, with a registration number of 01107406. We are also a VAT registered company with our VAT registration number being 849 7544 70.

2. Our Website

2.1 Personal use: You are personally welcome to use our website to browse our information, access your online account or Bonus Card information, or to place an online order.

2.2 Hacking: You must not hack into our website, attempt to post content which is in any way offensive or obscene, or use our website or your online shopping account to distribute any kind of computer virus.

2.3 Linking: You are not permitted to link to our website from any of your own sites or business pages, without our express prior approval.

2.4 Accuracy: We try to ensure that any details, descriptions and prices which appear on our website are accurate. Sometimes errors can occur. We will try to rectify pricing errors as soon as possible. We reserve the right to correct any error or omissions without any prior notice.

2.5 Third party links: We may include links on our website to other sites that are not controlled by us. We are not responsible for any content on such websites.

3. Intellectual Property

3.1 Content: All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times be vested in us or our third-party licensors. All rights are reserved.

3.2 Use: You may use the content on our website for your personal use in placing orders through our website or informing yourself in respect of our business. However, you must not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our website without our prior written permission.

3.3 Trade marks: 'Iceland' and 'Iceland Foods' are trade marks. Use of these trade marks is not permitted without our express written permission.

4. Setting up an Online Account

4.1 Age limit: You must be over 18 to set up an online shopping account with us or to place any orders. We are entitled to rely on your account set-up information as confirmation of this.

4.2 Delivery address: You must have a delivery address within our delivery area. You can check if we deliver in your area here.

4.3 Payment: You must have a valid debit/credit card, PayPal account or VISA Checkout account, in your name, attached to your online shopping account.

4.4 Update your information: You must keep your contact details updated, so that we can speak to you about your orders. You can do this via your online account or by calling our friendly Customer Care team.

4.5 Keep details safe: You must keep your username and password safe. You will be responsible for all activities and orders made under this username and password.

4.6 Monitoring: We monitor and track all online purchases and transactions. We reserve the right, at our sole discretion, to suspend or cancel any customer online account, at any time.

4.7 Agreement: You must agree to these terms and conditions in their entirety to shop online with us.

5 Online Prices and Payment

5.1 Prices: When browsing our website, the prices shown will be the prices available for next day delivery. Once you have logged in, picked your products, and selected your delivery date, the prices displayed at checkout will be the prices you will be charged. You will not be charged until your order is ready for delivery.

5.2 Errors: It is always possible that, despite our best efforts, some pricing on our website may not be correct. We reserve the right to refuse to process any order placed on our website based on information that may contain errors or inaccuracies, including, without limitation, out-of-date information regarding pricing or delivery. We will endeavour to inform you by email where there is a pricing mistake in an order you have placed, giving you the option of continuing to purchase at the correct price or amending the order. If we are unable to contact you, we may at our discretion, decide to cancel the order. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as genuine mispricing by us, we do not have to provide the products to you at the incorrect (lower) price.

5.3 Minimum order value: The minimum order value for online orders is £25 plus an additional delivery charge of £2, as shown at checkout. You will receive free delivery on all orders over £35. The minimum order value is calculated after all discounts and promotional offers have been applied.

5.4 VAT: Where applicable, prices shown will include Value Added Tax. We endeavour to keep our website updated with prices which indicate the current rate of VAT. You will be charged the current prevailing rate on the day of your delivery.

5.5 Delivery: All delivery slots, including next day delivery slots, are subject to availability. You must complete your order (including any amendments) by 11pm on the day before your order is due for delivery. Further information on deliveries can be found in the Delivery section.

5.6 Methods of payment: We accept payment from MasterCard, Visa Credit, Visa Debit (UK registered cards only), Iceland Bonus Card Savings from a registered Bonus Card*, electronic vouchers with a valid code and a valid PayPal account. The address to which the card is registered must be the same as the billing address. The card used to confirm the order must be the same card used to complete the order. We do not accept cash, cheques, in store money-off coupons, gift vouchers or Iceland till printed coupons online.

5.7 Pre-authorisation: When you place your order, we will carry out an immediate pre-authorisation check on your payment card. This will be reserved for the full value of your order placed on the order date. If you decrease your order value, the value of the pre-authorisation will remain the same. If you increase your order value, the pre-authorisation value will increase incrementally to the value of the revised order value. The full cost of your order will be taken on the date of your delivery.

5.8 Failed payment: If we are unable to process your pre-authorisation card payment on the date of placing your order, your order will not be placed. If we are unable to process your amended order pre-authorisation payment, then the amendments will not be made to the order.

5.9 Order acknowledgment: When you have placed an order on the website, we will send you an email acknowledging your order. This is not confirmation that your order has been accepted by us.

5.10 Contract: A legally binding contract will only arise once we have completed delivery of the products to you. Once we have delivered the products to you, you become the owner of the products. You will have no legal liability in connection with your order until the products have been delivered to you.

5.11 Images: The images of the products on the website are for illustration only. Your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our website.

5.12 Availability: We do our best to ensure that we have a wide range of products available every day, but sometimes we run out of certain products. If we have run out of any products that you have ordered, we will try to replace them with the same product of a better value, with no increase in the price you pay. We will never replace unavailable products with products of a lower value or smaller pack size. You will not be charged for any products which we do not supply.

5.13 Not for resale: We do not supply products for resale unless we have specifically agreed this with you in writing. All products supplied for your own use.

5.14 Age-restrictions/alcohol: Some products, such as alcohol, can only be purchased by and delivered to customers above a certain age, i.e. 18 years old, for orders containing alcohol. Iceland operates a 'challenge 25, serve 18' policy.

5.15 Statutory rights: Our products aim to comply with your legal rights to be of satisfactory quality, to be fit for purpose, and to match their description. These rights are known as your statutory rights.

6. Carrier Bags

6.1 Flat fee: For online orders, we charge a flat fee of 25p for carrier bags, per order. This charge will show at checkout. For in-store Home Delivery service, we will charge 10p each for up to three carrier bags used. Thereafter, a flat fee of 40p will be charged for four or more carrier bags used per order. This charge will be clearly indicated on your receipt as carrier bag charge. You may provide your own bags but we will only use them if the bags are suitable and hygienic to do so. The decision about the suitability of bags will be at our sole discretion and our decision will be final.

6.2 Charge and Proceeds: The law requires us to charge at least 5p for any single-use carrier bag used for an online delivery or purchased in-store in England, Wales, Northern Ireland and Scotland. If single use carrier bags are used online or in store, all proceeds from the charges, after VAT, in England, Wales and Scotland, will go to the Iceland Foods Charitable Foundation (registered charity 281943). All proceeds from single use carrier bag charges, after VAT, in Northern Ireland are required by law to be paid to the Department of Environment in Northern Ireland.

7. Amending or Cancelling Your Online Order and Refund Process

7.1 Amending your order: you can cancel or amend your order at any time up to 11pm the day before your order is due to be delivered. We allow up to five amendments per order if the order value is increased during an order change. If the order value remains the same value or less, there are no limitations on how many times you can amend the order. All increases in order value are subject to the pre-authorisation check on your payment account.

7.2 Cancelling your order: You also have a legal right to cancel an order at any time up to 14 working days (not including Saturdays, Sundays or public holidays) from the day after the day the products are delivered to you. You are welcome to change your mind and decide that you do not want to keep a product. You can notify us of your decision to cancel and receive a refund. This right to cancel does not apply to:

7.2.1 perishable products, such as fresh food or drink; and/orperishable products, such as fresh food or drink; and/or

7.2.2 items which cannot be resold for health and hygiene reasons once unwrapped (for example, personal grooming products and certain baby products etc.)

7.3 How to cancel:

7.3.1 To cancel an order before 11pm: Please either log in to your online account, select order history, and cancel the relevant order, or contact us via our Customer Care team. You will need to provide the email address registered with your account and confirm the order number you wish to cancel. The pre-authorisation on the card will be cancelled.

7.3.2 To cancel an order after 11pm: Please contact our Customer Care team, by filling in this online form or call Customer Care on: 0800 328 0800 and provide the email address registered with your account, and confirm the order number you wish to cancel. The money will be refunded to your account as soon as possible and, in any case, within 14 calendar days of notification of cancellation.

7.3.3 To cancel an order once the goods are received: Please contact our Customer Care team by filling in this online form or call Customer Care on: 0800 328 0800 and provide the email address registered with your account number. We will process the refund as soon as possible and, in any case, within 14 calendar days after the day on which we receive the products back, or 14 days after the day on which you gave us the evidence of having sent the products back, whichever is sooner. We will usually refund you by the same method as your original payment.

7.4 Reasonable care of goods: You must take reasonable care of the products to be returned and store them in an appropriate manner, e.g. frozen products must be kept in a freezer. Unless the products were misdescribed on our website or are faulty, we may require you to return the products at your own cost. The products must be returned undamaged and in the original packaging.

8. Picking Your Order

8.1 Product sourcing: We take great care to source the best products that we possibly can. This can involve produce being sourced from countries around the world. As a result, you may receive the same product from a number of different countries at different times throughout the year.

8.2 Expiry dates: When we pick your order, we will select products with a reasonable amount of time left on the expiry date. However, some fresh produce items naturally have a limited shelf life, so it is reasonable for them to have a shelf life of less than two days when they are delivered to you.

9. Quality Assurance

9.1 Quality/exchange/refunds: If you are unhappy with the quality of any of the products you receive, we will happily refund your money or replace the products. This is in line with ‘our promise' which is printed on all of our packaging.

9.2 To exchange, please either call our Customer Care team on: 0800 328 080 or take those products to one of our stores, in the original packaging and in a saleable condition along with the receipt or invoice which arrived with your online order and we will replace the product.

9.3 To request a refund, please contact our Customer Care team by completing this online form (including your order number) or via phone: 0800 328 0800. Once the online form has been completed, we will process the refund as soon as possible and, in any case, within 14 calendar days after the day on which we receive the products back, or 14 days after the day on which you gave us the evidence of having sent the products back, whichever is sooner. We will usually refund you by the same method as your original payment. If you are unhappy with a large number of products, we may ask you to take the products back to store, or we may arrange for a collection of the products before processing a refund.

10. Special Offers, Promotions and Competitions

10.1 For all current offers, please visit the 'Offers' tab.

10.2 Geographical exclusions: From time to time, and in our complete discretion, we may offer special pricing, bundles, deals, discounts or similar to online or in-store customers. These offers are available in the UK only and exclude ROI, Channel Islands, the Isle of Man, the Hebrides and The Range stores.

10.3 Availability: Offers may vary from store to store. Offers may vary between in-store and online. Some offers will be online exclusives. All offers are subject to availability.

10.4 Limited time: Offers will have a limited time period. This will be detailed on our website and, in particular, on each of the Offers, Discounts and Coupons and Competitions pages as specified in clause 10.1.

10.5 Pricing: In the event that a special offer, promotion, discount, bundle or deal applies to your order, subject to you having complied with the specific terms of same, we shall apply the appropriate pricing or action to your order.

10.6 Changes: We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We reserve the right to offer, in our complete discretion, different customers different special offers, promotions and the ability to enter different competitions.

10.7 Discount codes: Only one discount code of any type may be used per transaction. If we believe, in our reasonable opinion, that a discount code has been used more than once, we reserve the right, in our absolute discretion, to not apply the discount code to the transaction and to take full payment using the payment method selected, or we may elect to cancel the order entirely.

10.8 7 Day Deals: We may offer 7 Day Deals from time to time as advertised on our website. You may purchase a maximum of four products online during the offer period, and all deals are subject to availability whilst stocks last. Store maximum limits may also apply.

10.9 Amending your order: If you amend or cancel your order after the last day of a special offer as notified to you in the terms of the special offer, the standard price shall apply to the products in your order.

11. Customer Ratings, Reviews

11.1 Leaving a review: Customers are welcome to leave reviews about our products. Sometimes we ask third parties, such as Feefo, to collate reviews on our behalf. By submitting any content via our website for a review, you confirm that:

11.1.1 you have a registered account for online shopping with us;

11.1.2 you are the sole author and owner of the content or review you are submitting;

11.1.3 all the content you are submitting is accurate, polite and in plain English;

11.1.4 our use of the content you supply does not violate these terms and will not cause injury to any person or entity;

11.1.5 you are not a supplier to Iceland and/or the review is not designed to falsify any aspect of the product you are reviewing in any way.

11.2 Lawful content: You agree that you will not submit any content:

11.2.1 that is known by you to be false, inaccurate or misleading;

11.2.2 that includes profanity, blasphemy, racism, discriminatory comments or content that might be considered harassment, abuse or threats against the personal safety or property of others;

11.2.3 that contains comments about other reviewers;

11.2.4 that contains spam or advertising;

11.2.5 that contains third party brand names or trade marks;

11.2.6 that contains personal information about anyone, including yourself, such as phone numbers, personal address details or Bonus Card or credit/debit card numbers;

11.2.7 that contains any computer viruses, worms or other potentially damaging computer programs or files;

11.2.8 that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

11.2.9 that violates any law or regulation (including but not limited to those governing consumer protection, unfair competition, anti-discrimination or false advertising); or

11.2.10 that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy.

11.3 Our rights: We reserve the right not to publish a review that we receive, to remove any review we receive for any reason (including seasonal product reviews), and to condense or delete any comment or review which we reasonably believe violates these terms and conditions.

11.4 Assignment: For any content that you submit, you grant us an assignment of all intellectual property rights, which includes a licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

11.5 None of the content that you submit shall be subject to any obligation of confidence on the part of Iceland, its agents, subsidiaries, affiliates, partners or third-party service providers and we have the right to disclose your identity to any third-party who is claiming that any review posted by you is inaccurate, misleading or fraudulent.

11.6 We reserve the right to disclose your identity if we are required to do so by order of a court, or a competent regulatory body.

12. Our Liability

12.1 Unrestricted by law: Nothing in these terms and conditions will restrict our liability for death or personal injury resulting from our acts or omissions, breach of contract, or breach of statutory duty.

12.2 Statutory rights: Nothing in these terms and conditions will restrict any of your statutory rights.

12.3 Limitation of liability: We will not be liable for any indirect or consequential loss, or damage, or loss of profits, or reliance you may have had in having the products or your order delivered to you, which arises out of any failure by us to supply the products or your order to you.

12.4 Force majeure: We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment and road traffic problems.

12.5 Maximum liability: Other than as set out above, our maximum liability arising out of any order for the supply of products to you will be limited to the price of the products contained in that order.

13. Variation to These Terms and Conditions

13.1 Notice: We may change these terms and conditions from time to time and will you of notify this by stating the date of the version at the top of this page.

13.2 Check each time: Every time you place an online order with us, the terms and conditions and privacy policy in force at that time will apply to the order.

14. Other Important Terms

14.1 Assignment: We may transfer our rights and obligations under any order to another organisation, but that will not affect your rights or obligations.

14.2 Severance: Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14.3 Waiver: If we do not insist that you perform any of your obligations, or we do not enforce our rights against you or delay in doing so, that will not mean that all our rights are waived. Any waiver by us will be confirmed in writing and will not mean that we waive rights on an ongoing basis.

14.4 Jurisdiction: These terms and conditions are governed by the laws of England and Wales and the courts of same shall have non-exclusive jurisdiction in respect of any disputes arising.

14.5 Disputes: If our Customer Care team is unable to resolve any complaint or issue you may have, or you are unhappy with the outcome, you can pursue this matter via the European Online Dispute Resolution (ODR) website. This will ask you to complete the details of the complaint using this online form and they will contact us in due course. The European ODR website can be found here. It is not compulsory for us to participate in this dispute resolution process and we reserve our right to assess this on a case by case basis.

15. Customer Care

If you have any questions or comments, you are welcome to contact our Customer Care team by the following methods:

• Telephone: 0800 328 0800, Monday to Friday 8am-9pm, Sat 8am-8pm and Sun 8am-6pm (opening hours are subject to change). Calls may be recorded for training purposes.

• Feedback form: You can get in touch by completing this online feedback form.

• In writing to: Customer Care, Iceland Foods Limited, Second Avenue, Deeside Industrial Park, Deeside, CH5 2NW.

*Please note, the website is undergoing some technical changes to improve the customer online experience. From the launch of the new website in March 2019, you will not be able to add savings or redeem savings online using your Bonus Card. This will be temporary and should be reinstated by the end of 2019. These dates are subject to change. We apologise for any inconvenience.

16. Customer Satisfaction

Based on figures released by the Institute of Customer Service in Jan 2019, based on 30 different considerations, from the views of over 10,000 customers. See https://www.instituteofcustomerservice.com/research-insight/research-library/ukcsi-the-state-of-customer-satisfaction-in-the-uk-january-2019 for report.

**Please note, the website is undergoing some technical changes to improve the customer online experience. From the launch of the new website in March 2019, you will not be able to add savings or redeem savings online using your Bonus Card. This will be temporary and should be reinstated by the end of 2019. These dates are subject to change. We apologise for any inconvenience.

These terms and conditions were last amended on 03/06/2019 © Iceland Foods Limited.

1. Registering for a Bonus Card

1.1 Who can have a Bonus Card? Bonus Cards are available from participating UK Iceland and The Food Warehouse stores to anyone resident in the UK who is aged 18 years or over. Simply pick up a card in-store and register, as per the instructions below.

1.2 Registration is easy: You will need to register your card online to activate the features and benefits of the Bonus Card, including being able to add savings. To register go to mybonuscard.iceland.co.uk. You will need to supply us with your email address and home address. Registrations will usually be complete within 48 hours.

1.3 Acceptance of terms: Registration of the card is acceptance of these terms and conditions.

1.4 Multiple cards: Only one card is permitted per person and we may cancel multiple cards.

1.5 Personal use: Once registered, Bonus Cards are personal to the registered holder, who is responsible for all use of that card. We do not accept responsibility for any unauthorised use after registration.

1.6 Property: All Bonus Cards are issued and remain the property of Iceland Foods Limited.

1.7 Cancellation: We reserve the right to withdraw, decline, cancel or issue a new card at any time and without notice. You may cancel your Bonus Card at any time by contacting our Customer Care team. Any remaining balance on your Bonus Card will be lost on cancellation. It is therefore important that you make sure that any savings or balances on your Bonus Card are redeemed prior to cancellation.

2. General Terms

2.1 Timescale: It may take up to 48 hours for bonuses, savings and transactions to be recorded onto your Bonus Card.

2.2 Expiry of card: Your Bonus Card will automatically expire 24 months after the last time you use it. Any remaining balance, of any type, will expire, will be forfeited and will not be retrievable. If you wish to keep the balance for longer, you must contact our Customer Care team.

2.3 Liability: We will not be liable for any bonuses that are not spent before expiry, nor for any bonus amounts which have failed to load onto the card due to a technical or user error, nor for any bonus amounts which are not used due to lost or stolen cards. We will not be liable for any computer or equipment failure resulting in lost transactions from a Bonus Card account, or any technical issues with address verification. In the event of a computer error, we will restore the last recorded unused balance to the Bonus Card. In the event that your card is lost or stolen we shall not be liable for any savings taken from your account prior to your notifying us of your lost/stolen Bonus Card. You are responsible for the safety and security of your Bonus Card.

2.4 Where a customer elects to use a third-party digital Bonus Card, we do not accept liability for activity or unauthorised spending of savings arising from a customer's failure to keep the device or security details linked to the device secure. We do not accept liability for any third-party applications, including their use, availability or functionality.

2.5 We reserve the right to take any appropriate action we deem necessary where there is reasonable belief of: a. any abuse or attempted abuse of the Bonus Card scheme or promotional scheme associated with the Bonus Card; b. any breach or attempted breach of these terms and conditions; and/or c. any behaviour that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information. Our decision is final.

2.6 Maximum limit: The maximum amount of savings, including any bonuses, allowed on a Bonus Card at any one time is £1,000. Once you reach the maximum limit, even if you are participating in a promotional offer, your card may be capped by us.

2.7 No cash alternative: We will not offer a cash alternative, under any circumstances, for promotional bonuses or savings. Bonus Card savings can only be redeemed in store or online (where available).

2.8 Lost or stolen cards: You must notify our Customer Care team immediately by calling us on: 0800 328 080 if your Bonus Card is lost or stolen. Our Customer Care team can cancel the card and transfer the savings to a new card. You are solely responsible for the safety and security of your Bonus Card. In the event that your card is lost or stolen, Iceland shall not be liable for any savings taken from your account prior to your notifying Iceland of your lost/stolen Bonus Card.

2.9 The provision of the Savings Scheme, the Free Home Delivery service and any money off or discount Coupons, as well as these terms and conditions are subject to the law of England and Wales and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

3. Promotional Bonuses and Offers

3.1 Registration bonus: We may, in our absolute discretion, offer new Bonus Card holders a registration bonus to include but not be limited to free gifts, and free bonus £1's to spend. If applicable, and if notified to you using the email address used to register your Bonus Card, this will usually be added to your card within five days and will be advised within your email, when this will expire, but this is usually within two weeks from the date of loading. It will be forfeited if not spent within the timeframe.

3.2 Extra bonus: At any time, we may offer selected customers a promotional bonus. The terms and conditions of that bonus, including the amount, any availability or expiry dates will be notified to you.

3.3 Offers: From time to time, we may send Bonus Card holders coupons, offers, or discounts. These are applicable only to the named recipient and applicable Bonus Card number, and with presentation of the Bonus Card. Offers terms and conditions will also apply where applicable.

4. Bonus Card Savings Scheme

4.1 How can savings be added?: Savings can only be added to a registered Bonus Card, by cash, debit/credit card at the till in-store, or via the account management page in your online account using an acceptable form of payment*. You will not be able to add savings until your card is registered. Please note, it can take up to 48 hours for savings to be added to your Bonus Card.

4.2 No interest: No interest is added to any balances.

4.3 Ring-fenced monies: Bonus Card Savings Scheme savings are ring-fenced in a separate Iceland Bonus Card Savings trust bank account, separate to all other Iceland bank accounts.

4.4 Savings bonus: Members of the Savings Scheme will receive a £1 bonus each time an aggregate of £20 of savings is added to your savings balance (in one or a series of transactions). Once a savings milestone is met, the milestone will be reset and a further total of £20 of savings must be added to your savings balance (in one or a series of transactions) to receive your next £1 bonus. The maximum amount to of savings and rewards allowed on a Bonus Card at any one time is £1,000. If your savings limit, whether participating in a promotion or otherwise, exceeds £1,000, we reserve the right to cap your card.

4.5 What doesn't count?: Bonuses or other promotional amounts added by us do not count towards a £20 milestone.

4.6 Automatic addition: Each £1 bonus will be automatically added to your savings balance within 48 hours of meeting a £20 milestone.

4.7 Redeeming savings: Savings can ONLY be used to purchase products in participating Iceland and The Food Warehouse stores or online at the Iceland website*. They will not be able to be redeemed in a franchise store or within The Range. The savings cannot be redeemed to purchase carrier bags or in Scotland, to purchase alcohol. There is no cash or gift voucher alternatives. You cannot use the savings with any third-party. If redeeming your savings online*, you can choose how much you wish to use on any particular transaction and the remaining balance (if any) will be reduced accordingly.

4.8 If you are using a digital Bonus Card on a mobile device, and you wish to redeem savings in-store, you will be asked to provide a form of identification which displays your name.

4.9 No change: We will not give any change (cash) where savings are redeemed in part. Any balance will remain on the Bonus Card.

4.10 Balance enquiry: You can check your balance online, in-store at the till or via our Customer Care team. Please note, it can take up to 48 hours for transactions and savings to be recorded on to your Bonus Card.

4.11 Employees: Employees of Iceland (or its associated companies) can apply for a Bonus Card, use any discount vouchers received in connection with their registered Bonus Card, and are eligible to save using their Bonus Card, but they will not be eligible for staff discount when adding savings to their card or to take part in any competitions or prize draws. Employees may, however, use their staff discount card when redeeming Savings.

5. Variation to These Terms and Conditions

5.1 Notice: We may change these terms and conditions from time to time and will you of notify this by stating the date and time of the version at the top of this page. We may amend or withdraw the entire Bonus Card and Savings Scheme at any time.

6. Welcome Offer

6.1 This offer is only applicable to new Bonus Card holders, who have registered a Bonus Card and received an email about the offer (the "Recipient")

6.2 The Recipient must shop in store and swipe their Bonus Card at the checkout by the date stated in step 1 of the Recipient's email (1 week from the date of the Recipient's email) to receive the £2 coupon.

6.3 Coupon must be redeemed by the date stated in step 3 of the Recipient's email (2 weeks from the date of Recipient's email) and printed on the Recipient's till receipt, after which it will expire.

6.4 No cash alternative will be offered and coupon is not for resale/exchange/refund. One coupon per transaction, only original coupon will be accepted.

6.5 Coupon is only valid for purchases of £2 or more.

6.6 Coupon is valid in any UK Iceland store or Food Warehouse, excluding the Hebrides and The Range stores.

6.7 Coupon cannot be used for the purchase of Bonus Card electronic savings, carrier bags and in Scotland, alcohol.

6.8 Iceland accepts no responsibility for any computer or equipment failure resulting in lost transactions from any Bonus Card.

6.9 Iceland reserves the right to withdraw the promotion at any time for reasons outside of its reasonable control.

6.10 Standard Bonus Card Terms and Conditions and Discounts and Coupons Terms and Conditions apply, click here.

6.11 Participation is acceptance of these Terms and Conditions.

Here you will find all of the terms and conditions regarding our delivery options available from selected UK stores and online.

1. Who is Eligible for an Iceland Delivery?

Customers who shop in-store and swipe their Bonus Card, and online customers. Your delivery address must be set up in your account and must be within our delivery area, see below.

2. Minimum Spend

In-store: spend £25 or more in one transaction for free delivery.

Online: a minimum spend of £25 is required to place an order online plus a £2 delivery charge will apply up to the value of £34.99, or you can have your online order delivered for free when you spend £35 or more.

Minimum spends for both in-store and online deliveries exclude the purchase of Bonus Card savings and carrier bags.

3. Participating Stores

The radius for participating stores is 10 miles to the delivery address except where the store is within the M25 perimeter where a 3-mile radius will apply. Further details of participating stores can be obtained by getting in touch with our Customer Care team.

4. Time Slots

All delivery windows are subject to availability. We will aim to deliver your order within the delivery slot we have agreed with you, but we cannot accept liability if we deliver outside of that slot, or if we are unable to deliver all of the goods.

5. Delivered to Your Door

We will deliver goods to your door. Our drivers will assist where possible, but they are not obliged to enter your premises. It may not always be possible to deliver your order, in situations such as where our driver believes it is unsafe or impractical to approach the property, where our driver believes it is unsafe to deliver due to an uncontrolled or dangerous animal, or where our driver cannot reach the property due to bad weather.

6. Signatures

Proof of age and identity may be requested upon delivery. Signature upon receipt of the goods will be proof of delivery.

7. Attempted Delivery

An authorised person aged 18 or over must be at the delivery address, when we try to deliver the order. If no one is there, we will leave notification of our visit, return the goods to our store and try to contact the customer to arrange a date and time for redelivery. Under no circumstances will goods be left unattended, for example, in a customer's garage, or with anybody who is under 18 years of age. We shall not be liable if the Bonus Card holder fails to notify us of a change of address.

8. Alcohol

Iceland reserves the right to withhold the delivery of alcoholic drinks to persons who look under the age of 25 and cannot prove that they are 18 or over, are under the age of 18 or appear to be under the influence of alcohol. To comply with licensing laws, we can only deliver alcohol during our licensed hours. These vary for each store but are usually 08:00 to 23:00 Monday to Saturday and 10:00 to 22:30 Sunday in England and Wales and 10:00 to 20:00 Monday to Sunday in Scotland.

9. Damaged or Faulty Goods

Your local Iceland store or our Customer Care team must be notified within 24 hours of delivery.

10. Risk and Ownership

Ownership of, and risk in, the goods will pass to you once we have delivered your order. You should read all information on the product label carefully, paying particular attention to allergens. If the delivery address stated on your order is not the address where you live, we will not be liable for any damage or detriment to the goods caused by the onward delivery to you.

11. Withdrawal

We may decline to offer delivery in the event of a temporary failure of electrical equipment, mechanical breakdown, industrial action, adverse weather conditions or other reasons beyond our reasonable control. The withdrawal of a delivery is at our discretion, and our decision will be final.

12. Liability

Whilst we take every care to deliver your order, we cannot be liable for any loss or damage you may incur (whether direct or indirect) arising from any delay, failure or other problem relating to our delivery of the goods.

Offer Terms

Here you will find all of the terms and conditions regarding offers available in selected UK stores and on our website.

Free soup, side or sauce with any 3 Slimming World Meals or Meats:

Offer valid online from 02.07.19 to 22:59 on 29.07.19. Available for online delivery until 30.07.19. Valid in store from 03.07.19 to 30.07.19. Choose any 3 products from the Slimming World range priced at £3 or £3.50 to receive one free soup, side or sauce when added to your basket. The 3 Slimming World £3 or £3.50 products, and the one soup, side or sauce must be selected and purchased in one transaction to redeem the offer. Subject to availability. No cash alternative or substitute free gifts will be offered. Free soup side or sauce is non-exchangeable, non-transferable and is not for re-sale. This does not affect your statutory rights. Promotion may be withdrawn at any time.

Competitions

Here you will find all of the terms and conditions regarding our competitions.

Prize Draw - Win an Exclusive BMX - Online Entry Online:

1. This Prize consists of an Exclusive Monster BMX. There will be one (1) winner in total. 2. No cash alternative will be offered for the Prize, and the Prize is non-exchangeable and non-transferable. Iceland reserves the right to substitute the Prize where circumstances deem this necessary. 3. The prize draw is open to UK residents aged 18 or over. Employees and staff of Iceland, their respective families and agencies or anyone connected with this Prize draw are not permitted to enter. 4. Entries to the prize draw are made by successfully completing an online shopping transaction at iceland.co.uk and purchasing one Monster Energy 4 x 500ml or Monster Ultra 4 x 500ml ("Eligible Entries"). All products are subject to availability, whilst stocks last. Entries must be made between 00:01 on Tuesday 16th July and 23.59 on Sunday 1st September 2019 inclusive. Entries outside this time period, or which do not meet the entry criteria will not be considered. Promotion is available online only. 5. Internet access and an online Iceland account are required. One entry per shopping transaction. Every Eligible Entry from the Iceland website will be automatically entered into the prize draw. 6. A minimum order of £25 is required, to use the online order and delivery service. An additional £2 delivery charge is payable. Free delivery for orders over £35. Delivery address must be within the delivery catchment area. Customers must register online to use the service. Terms and conditions apply, please visit iceland.co.uk/terms for more details. 7. Each winner will be selected using a random computer process. Winners will be selected from all Eligible Entries after the prize draw closes. Each winner will be contacted by Iceland’s Customer Care team, by email or telephone. Each winner must grant permission for their personal details to be sent to Monster, for the purpose of receiving the Prize. If a winner does not confirm acceptance of the Prize or grant permission to share their details, within 7 days of notification of the Prize, the Prize will be forfeited and another prize winner will be selected in accordance with the process set out above. 8. Monster are responsible for sending the Prize to each winner. Iceland accepts no liability for any lost or delayed Prizes. 9. Each winner’s name and county will be made available on request once each winner has been confirmed; please contact Iceland Customer Care on 0800 328 0800. Lines are open between 8am-9pm Monday-Friday, 8am-8pm Saturday, and 8am-6pm Sunday (opening hours subject to change and calls may be recorded). By entering the prize draw, each winner agrees to participate in publicity relating to the prize draw on the reasonable request of Iceland. 10. The result of the prize draw is final and no correspondence will be entered into. Iceland reserves the right to cancel or amend the prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Iceland’s control make this necessary. Iceland will not be responsible for any entries that are incomplete, lost or delayed or have not been transmitted due to computer error or any other reason which is beyond Iceland’s control. Proof of entry is not proof of receipt. 11. By entering the prize draw entrants are deemed to have accepted and be bound by these terms and conditions. Entrants also agree that Iceland may contact them from time to time with offers and information from Iceland. Entrants will be given the opportunity to unsubscribe from this service in each communication. 12. The only personal data Iceland and Monster will process about each entrant for the purpose of the prize draw is their name, and for the winner, their telephone number, email address and postal address for confirming that they have won the Prize ("Personal Data"). Each winner’s Personal Data will be passed onto Monster, for the purpose of sending the Prize to each winner only. Iceland will process Personal Data fairly and lawfully in accordance with the principles of the General Data Protection Regulation 2018. Iceland may be required by law or court order to share Personal Data with the police or other law enforcement authorities. 13. Iceland Online terms and conditions apply, please visit iceland.co.uk/terms for more details. 14. The prize draw is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales. 15. Promoter: Iceland Foods Limited ("Iceland"), Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW.

Win a Lifestyle Gift Voucher:

1. The Prize consists of a Lifestyle gift voucher. For more information about the vouchers, please visit (www.thelifestylevoucher.co.uk). There will be four (4) winners in total. 2. The Lifestyle gift voucher will be valid for two years from the date of issue, after which it will expire and can no longer be used to redeem. 3. Separate Lifestyle Voucher terms and conditions apply to the Prize, please visit www.thelifestylevoucher.co.uk/terms for more details. Iceland shall not be liable for any additional terms and conditions as set out by Lifestyle Voucher. 4. No cash alternative will be offered for the Prize and the Prize is non-exchangeable and non-transferable. Iceland reserves the right to substitute the Prize where circumstances deem this necessary. 5. The prize draw is open to UK residents aged 18 or over. Employees and staff of Iceland, their respective families and agencies or anyone connected with this Prize draw are not permitted to enter. 6. Entries to the prize draw are made by successfully completing an online shopping transaction at iceland.co.uk and purchasing any Impulse Tease Body Spray Deodorant 75ml ("Eligible Entries"). All products are subject to availability, whilst stocks last. Entries must be made between 00:01 on Thursday 18th July and 23.59 on Thursday 15th August inclusive. Entries outside this time period, or which do not meet the entry criteria will not be considered. Promotion is available online only. 7. Internet access and an online Iceland account are required. One entry per shopping transaction. Every Eligible Entry from the Iceland website will be automatically entered into the prize draw. 8. A minimum order of £25 is required to use the online order and delivery service. An additional £2 delivery charge is payable. Free delivery for orders over £35. Delivery address must be within the delivery catchment area. Customers must register online to use the service. Terms and conditions apply, please visit iceland.co.uk/terms for more details. 9. For Northern Ireland residents only: To enter the prize draw without making a purchase, please send a stamped envelope or postcard to Iceland Foods Limited, Impulse Prize Draw, Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW ("No Purchase Necessary Entries"). Only one entry per stamped envelope per day. No bulk or third party applications will be accepted. Postal entries must be received by Friday 16 August 2019 and any postal entries received after this date will not be counted. 10. Each winner will be selected using a random computer process. Winners will be selected from all Eligible Entries and No Purchase Necessary Entries after the prize draw closes. Each winner will be contacted by Iceland’s Customer Care team, by email or telephone for the purpose of receiving the Prize. If a winner does not confirm acceptance of the Prize/grant permission within 14 days of notification of the Prize, the Prize will be forfeited and another prize winner will be selected in accordance with the process set out above. 11. Iceland are responsible for sending the gift voucher to each winner. Iceland accepts liability for any lost or delayed Prizes. 12. Each winner’s name and county will be made available on request once each winner has been confirmed; please contact Iceland Customer Care on 0800 328 0800. Lines are open between 8am-9pm Monday-Friday, 8am-8pm Saturday, and 8am-6pm Sunday (opening hours subject to change and calls may be recorded). By entering the prize draw, each winner agrees to participate in publicity relating to the prize draw on the reasonable request of Iceland. 13. The result of the prize draw is final and no correspondence will be entered into. Iceland reserves the right to cancel or amend the prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Iceland’s control make this necessary. Iceland will not be responsible for any entries that are incomplete, lost or delayed or have not been transmitted due to computer error or any other reason which is beyond Iceland’s control. Proof of entry is not proof of receipt. 14. By entering the prize draw entrants are deemed to have accepted and be bound by these terms and conditions. Entrants also agree that Iceland may contact them from time to time with offers and information from Iceland. Entrants will be given the opportunity to unsubscribe from this service in each communication. 15. The only personal data Iceland will process about each entrant for the purpose of the prize draw is their name, and for the winner, their telephone number, email address and postal address for confirming that they have won the Prize ("personal data"). Iceland will process personal data fairly and lawfully in accordance with the principles of the General Data Protection Regulation 2018. Iceland may be required by law or court order to share personal data with the police or other law enforcement authorities. 16. Iceland Online terms and conditions apply, please visit iceland.co.uk/terms for more details. 17. The prize draw is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales. 18. Promoter: Iceland Foods Limited ("Iceland"), Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW.

Prize Giveaway Terms and Conditions:

1. Promotion open to selected customers only who receive the promotional email. To participate in the Prize Giveaway, the customer must complete their online shop between 12.07.19 and 22:59 on 25.07.19 only ("Qualifying Period"). It will not be possible to participate outside of this time period. 2. The prize draw is open to UK residents aged 18 or over. Orders completed outside of the Qualifying Period will not be entered and will not be considered. Employees and staff of Iceland, their respective families and any agencies or anyone connected with this prize draw is not permitted to enter. 3. Minimum order of £25 required to use the online order and delivery service. Additional £2 delivery charge payable. Free delivery for orders over £35. For full terms and conditions visit iceland.co.uk/terms. Internet access and an Iceland online account are required to enter. One entry per customer, per online shop. 4. Winning customers will receive an email by 26.07.19 confirming their prize out of the following: (i) £100 Bonus Card Bonus; or (ii) £100 Red Letter Days voucher. 5. Prizes will be allocated at random, using a random computer process. 6. Iceland accepts no responsibility for any computer, device or website failure if the customer is unable to shop during the Qualifying Period. 7. If the customer cancels an online order their entry into the prize draw will be forfeited. 8. Terms and conditions for individual Prizes apply, please see corresponding terms (i) and (ii) below. 9. The result of the promotion is final and no correspondence will be entered into. Iceland reserves the right to cancel or amend the promotion or these terms and conditions at any time without prior written notice if circumstances beyond Iceland’s control make this necessary. Iceland will not be responsible for any entries that have not been transmitted due to computer error or any other reason which is beyond Iceland’s control. 10. The Prize winners’ names and counties will be made available on request once the winners have been confirmed; please contact Iceland Customer Care on 0800 328 0800. Lines are open between 8am-9pm Monday-Friday, 8am-8pm Saturday, and 8am-6pm Sunday (opening hours are subject to change and calls may be recorded). By entering the promotion, the winner agrees to participate in publicity relating to the promotion on the reasonable request of Iceland, which may include Iceland publicising the name and area of the winner as well as the Prize won on its website and/or social media channels. However, the winner has the right to opt out of such publicity by notifying our Customer Care team on 0800 328 0800, notwithstanding Iceland’s right to publish the name and county of the winner. 11. The only personal data Iceland will process about each entrant for the purpose of the promotion is their online account details, including name, address (where necessary for delivery of the Prize), telephone number and email address ("Personal Data"). Iceland will process Personal Data fairly and lawfully in accordance with the principles of the General Data Protection Regulation 2018. Iceland may be required by law or court order to share Personal Data with the police or other law enforcement authorities. 12. By placing an online order within the Qualifying Period, entrants are deemed to have accepted and be bound by these terms and conditions and those of the individual Prize, which they have won.

(i) &100 Bonus Card Bonus:

1. There will be 10 winners. The winner will receive an email by 26.07.19, confirming that they have won the £100 Bonus Card Bonus (the "Prize"). The winner must then confirm receipt of the Prize by calling Iceland’s Contact Centre by 31.08.19. If the winner does not confirm receipt by this date, they waive any rights they had to the Prize. Once the winner has confirmed receipt, the £100 bonus will be loaded onto their Bonus Card. The bonus can take up to 10 days, from the date it was loaded, to appear on the winner’s Bonus Card. 2. The £100 bonus can be redeemed up to 31.12.19. Any amount outstanding from the £100 bonus after this date will expire and will be forfeited. This does not affect savings that may already be held on an existing Bonus Card. 3. In the event that the winner does not have a Bonus Card, Iceland’s Customer Care team will contact the winner to arrange for a Bonus Card to be registered for the winner. The registered Bonus Card will be sent to the winner and the Prize will then be loaded onto the Bonus Card. This may cause a delay in the winner receiving their Prize, which Iceland accepts no liability for. 4. No cash alternative will be offered for the Prize and the Prize is non-exchangeable and non-transferable. Iceland reserves the right to substitute the Prize for an item of similar value.

(ii) &100 Red Letter Days voucher:

1. There will be 20 winners. The winner will receive an email on or around 26.07.19, confirming that they have won the Red Letter Days voucher (the "Prize"). The winner must then confirm receipt of the Prize by calling Iceland’s Contact Centre by 31.08.19. If the winner does not confirm receipt by this date, they waive any rights they had to the Prize. Once the winner has confirmed receipt, the Red Letter Days voucher will be sent by Royal Mail Signed For to the postal address provided by the winner and will be dispatched within 28 days of the winner confirming their postal address. Iceland accepts no liability for any lost or delayed prizes. 2. No cash alternative will be offered for the Prize and the Prize is non-exchangeable and non-transferable. Iceland reserves the right to substitute the Prize for an item of similar value.

Prize Draw – Win 1 of 4 Music Event Festival with Pringles!:

1. There are 4 prize packages for 2 adults (one adult must be over 18) available to be won. Each prize package includes:

  • £35 per person travel allowance.
  • 1 night's hotel accommodation at winner's chosen destination*, with a four-star rating, room options are sharing a double or twin room, including breakfast.
  • tickets to a one-day music festival of winner's choice, from multiple options available nationwide.
  • There will be four (4) winners in total.

2. Prizes are non-transferable and non-refundable. No cash alternative is available. The Prize Provider is Element London Ltd (www.element-london.com). 3. A valid credit or debit card will be required for security deposit purposes when checking into hotel accommodation. Hotel accommodation is based on two adults sharing one double or twin room. *Hotel will be selected by Prize Provider at their sole discretion. 4. All prize elements are subject to availability. Winners will pick their chosen one-day festival event, which must be available through official primary sales channels or official ticketing agents only. The Prize Provider will not purchase tickets through secondary resale sites. Tickets must be booked within one year of winner notification and once booked, any amendments will be at the expense of the winner. At least one winner must be aged over 18. The winner is responsible for checking the correct festival tickets have been received on delivery. 5. Prior to booking tickets, the Prize Provider will inform the winner of any age restrictions and other terms and conditions that may apply to their chosen tickets. It is the responsibility of the winner to adhere to such further terms and conditions including without limitation applicable health and safety guidelines. The prize excludes anything not expressly listed above. 6. The prize draw is open to UK residents aged 18 or over. Employees and staff of Iceland, their respective families and agencies or anyone connected with this Prize draw are not permitted to enter. 7. Entries to the prize draw are made by successfully completing an online shopping transaction at iceland.co.uk and purchasing any Pringles 200g can ("Eligible Entries"). All products are subject to availability, whilst stocks last. Entries must be made between 00:01 on Tuesday 2nd July 2019 and 23:59 on Monday 29th July 2019 inclusive. Entries outside this time period, or which do not meet the entry criteria will not be considered. Promotion is available online only. 8. Internet access and an online Iceland account are required. One entry per shopping transaction. Every Eligible Entry from the Iceland website will be entered into the prize draw. 9. A minimum order of £25 is required to use the online order service. An additional £2 delivery charge is payable. Free online delivery for orders over £35. Delivery address must be within the delivery catchment area. Customers must register online to use the service. Terms and conditions apply, please visit iceland.co.uk/terms for more details. 10. Each winner will be selected using a random computer process. Winners will be selected from all Eligible Entries after the prize draw closes. Each winner will be contacted by Iceland's Customer Care team, by email or telephone, for the purpose of receiving the prize. If a winner does not confirm acceptance of the prize within 14 days of notification of the prize, the prize will be forfeit and another prize winner will be selected in accordance with the process set out above. 11. Each winner's name and county will be made available on request once each winner has been confirmed; please contact Iceland Customer Care on 0800 328 0800. Lines are open between 8am-9pm Monday-Friday, 8am-8pm Saturday, and 8am-6pm Sunday (opening hours subject to change and calls may be recorded). If winners wish to object to their name and county being made available in the winners list they must inform when they are contacted by Iceland Customer Care. Please note that in such circumstances, we may still be required to share this information with regulators and/or other law enforcement authorities. By entering the prize draw, each winner agrees to participate in publicity relating to the prize draw on the reasonable request of Iceland. 12. The result of the prize draw is final and no correspondence will be entered into. Iceland reserves the right to cancel or amend the prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Iceland's control make this necessary. Iceland will not be responsible for any entries that are incomplete, lost or delayed or have not been transmitted due to computer error or any other reason which is beyond Iceland's control. Proof of entry is not proof of receipt. 13. By entering the prize draw entrants are deemed to have accepted and be bound by these terms and conditions. 14. For the purposes of prize fulfilment, Iceland may share your personal details with either the supplier (Kelloggs Company) or the Prize Provider. The only personal data Iceland will process about each entrant for the purpose of the prize draw is their name, and for the winner, their telephone number, email address and postal address for confirming that they have won the Prize ("personal data"). For the purpose of sending the prize to each winner only. Iceland will process personal data fairly and lawfully in accordance with the principles of the General Data Protection Regulation 2018. Iceland may be required by law or court order to share personal data with the police or other law enforcement authorities. 15. Iceland Online terms and conditions apply, please visit iceland.co.uk/terms for more details. 16. The prize draw is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales. 17. Promoter: Iceland Foods Limited ("Iceland"), Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW.

Win Your Basket:

1. Please note that this prize draw is in no way sponsored, endorsed, administered by, or associated with Facebook, Twitter or Instagram (as applicable). By entering this prize draw, entrants release Facebook, Twitter and Instagram, in full, from any action or claim arising out of the prize draw. 2. To be entered into the 'Win Your Basket' prize draw the entrants must complete an online shop, for next day delivery, costing £55.00 or more from 8am on 16 May 2019. Iceland reserves the right to close this prize draw at any time upon reasonable notice. 3. The prize draw is open to UK residents aged 18 or over. Orders completed before or after the prize draw has closed will not be entered and will not be considered. Employees and staff of Iceland, their respective families and any agencies or anyone connected with this prize draw are not permitted to enter. 4. Prize draw - At the end of each day of this prize draw promotion, Iceland will pick 1 winner using a random computer process. 5. All prize draw winners will be contacted by private message within 5 days of placing their order. The online shopping transaction will be charged as usual to the winner at the point of order and then refunded via the same method of payment. Any increase in the order value as a result of amendments to the order following entry into the prize draw will not be refunded. If the final transaction cost is less than the transaction value at the time of entry into the prize draw, as a result of unavailable products, for example, then the difference will not be refunded. If a winning transaction is cancelled either by the customer or as a result of a declined payment, the prize will be forfeited. 6. No cash alternative will be offered for any prize and the prize is non-exchangeable and non-transferable. Iceland reserves the right to substitute the prize for an item of similar value. 7. The result of the prize draw is final, and no correspondence will be entered into. Iceland reserves the right to cancel or amend the prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Iceland's control make this necessary. Iceland will not be responsible for any entries that are incomplete, lost or delayed or have not been transmitted due to computer error or any other reason which is beyond Iceland's control. Proof of entry is not proof of receipt. 8. By entering the prize draw, the winners agree to participate in publicity relating to the prize draw on the reasonable request of Iceland, which will include Iceland publicising the name and area of the winner as well as the amount won on its social media channels. 9. By completing an order during the prize draw promotion, entrants are deemed to have accepted and be bound by these terms and conditions. 10. The only personal data Iceland will process about each entrant for the purposes of the prize draw is the details held on their online groceries account, including the bank account details attached to their winning online shop ("personal data"). Iceland will process personal data fairly and lawfully in accordance with the principles of the General Data Protection Regulations 2018. Iceland may be required by law or court order to share personal data with the police or other law enforcement authorities. 11. The surnames and counties of the prize winners will be made available up to the date of the request, once each winner has been confirmed. Please contact Iceland Customer Care for details on 0800 328 0800 between 8am-9pm Monday-Friday, 8am-8pm Saturday and 10am-6pm Sunday. Calls may be recorded. 12. The prize draw is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales. 13. Promoter: Iceland Foods Limited ("Iceland"), Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW.

Discounts & Coupons

Here you will find all of the terms and conditions regarding discounts, money off promotions, and coupons available to use at selected UK stores, excluding ROI, Channel Islands, the Isle of Man, the Hebrides, and the Range, and on our website.

We reserve the right to offer discounts and Coupons to selected Bonus Card or non-Bonus Card customers from time to time.

General Terms for Discounts, Money Off and Coupons:

1. What Do We Accept?

We accept some money off, discount and instant rewards, in the form of vouchers, paper coupons, till receipts, or otherwise ("Coupons"). We also offer money off coupons that can only be used online ("Electronic Coupons"). Coupons/Electronic Coupons may be automatically printed at our till, or some may be emailed or posted in advance.

2. Terms for Coupons

All information in relation to the money off, discount, promotion, validity dates and how to use it will be written on the Coupon/Electronic Coupon, or in the email, or in the corresponding terms of redemption. By using the Coupon/Electronic Coupon or accepting the money off, you accept the terms and conditions that are valid for each discount or promotion.

3. Where Can Coupons Be Used?

An Electronic Coupon for money off a minimum spend, can be used online only, unless stated otherwise. Some Coupons are valid in particular stores only. See the Coupon terms for redemption details.

4. Multiple Coupons

Multiple Coupons/Electronic Coupons may not be redeemed within the same transaction.

5. Surrender

You must hand any paper Coupons over to the cashier at the outset of your transaction in-store if you wish to redeem same. We will not accept amended, damaged or photocopied Coupons. We may not accept Coupons which have incorrect codes. We do not accept any liability for lost or damaged Coupons.

Electronic Coupons are surrendered by using the code or reference on them.

6. Limitations

Coupons including Electronic Coupons are not transferable, cannot be used more than once and have no cash value. Unless otherwise specified, Coupons can only be redeemed against one item. Coupons/Electronic Coupons cannot be used for the purchase of carrier bags, towards baby formula or for putting any electronic Bonus Card savings on your Bonus Card. Coupons and Electronic Coupons cannot be used towards the purchase of alcohol in Scotland. Where there is a spend limitation on the use of a Coupon/Electronic Coupon then the purchase of carrier bags or adding Bonus Card savings on to your Bonus Card will not count towards the minimum spend requirement.

7. When the Coupon is Applied

Coupons and Electronic Coupons are applied at the end of the transaction, when all other promotions and discounts have been removed and pricings have been calculated. Minimum spends for our delivery service must still be reached after the Coupons/Electronic Coupons have been applied.

8. Liability

We do not accept any responsibility for any computer or equipment failure resulting in a transaction failing to register or any Coupon/Electronic Coupon failing to be generated, printed or redeemed. We also do not accept responsibility for lost or stolen Coupons. Once you have the Coupon, it is your responsibility to keep it safe.

9. Variations

Iceland's decision is final in respect of whether a Coupon/Electronic Coupon will or will not be honoured. We reserve the right to modify, withdraw, terminate or temporarily suspend any promotion or Coupon/Electronic Coupon in whole or part at any time. We reserve the right to withdraw or substitute items in a Coupon promotion at any time.

10. Governing Law

All our promotions, including Coupons/Electronic Coupons, are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales.

ICELAND650:

1. Promotion dates: From 13.07.19. 2. Discount Code expires: 31.08.2019 at 22:59. 3. NEW CUSTOMERS: £6.50 off a minimum of £45 spend online at www.iceland.co.uk, valid for one transaction and for first online orders ONLY. 4. Customers must complete their transaction at the relevant values, between 13.07.2019 and 31.08.19 until 22:59. ("Qualifying Order"). 5. The last delivery date a customer can choose for their Qualifying Order is 06.09.19. 6. UK residents aged 18 years or over, with a valid postal address, only. 7. This Discount Code is for personal use only, may not be exchanged for cash, or transferred to any third party for commercial gain. 8. The Discount Code will be applied immediately. Customer may amend their Qualifying Order up to 22:59 on 31.08.19 but customer must re-enter the Discount Code each time. If customer amends their Qualifying Order on or after this time, then the Discount Code will no longer apply, customer will not receive the discount, and any outstanding balance will be taken using the payment method selected. 9. The purchase of carrier bags and adding electronic savings to your Bonus Card will not count towards the Qualifying Order, and the Qualifying Order will be calculated after any offers have been deducted from the transaction. In Scotland, the discount will not be applied to any alcohol within the Qualifying Order. 10. If Iceland believes, in its reasonable opinion, that a Discount Code has been used more than once, it reserves the right to not apply the discount to the Qualifying Order, and to take the full payment, using the payment method selected. 11. Iceland accepts no responsibility for any computer or equipment failure which results in lost transactions. 12. Iceland reserves the right to modify, withdraw, terminate or temporarily suspend any promotion or discount in whole or part at any time for reasons outside of its reasonable control. 13. Participation in this promotion is acceptance of these terms and conditions. 14. Steps to redeem: a. Customer logs in to their account or registers. If registering for the first time, customer enters personal details, including name, address, phone number/payment details. b. Customer chooses products and adds to order. c. Customers will be provided with promotion code by which they will need to enter into the promotion box at the checkout. d. Customer adds Discount Code into the promotional field. e. Customer clicks continue and completes checkout. f. Customers will receive an email once the orders been confirmed and then will receive a separate email on the day of the delivery and a text message for confirming their order and any missing items in their order and also confirming their delivery slot time. 15. Iceland's privacy policy and how your personal data is collected and processed can be found here. 16. For any Discount Code queries contact us.

£5 off £55 discount code:

1. Online shopping account required. 2. Spend £55 or more in a single transaction between 08:00 on 09.07.2019 and 22:59 on 15.07.2019 to qualify for a discount of £5 when you spend £55 or more on your next shop. 3. Last delivery date you can choose is 21.07.2019. 5. Discount code will be issued to you using your registered email address on 16.07.2019. 6. Minimum spend of £55 to redeem the future discount, which can be redeemed online only between 16.07.19 and on 25.07.19. To obtain the discount, enter code into the promotional code box on the checkout page. Code valid for single transaction only. Multiple codes in same transaction are not permitted. No cash alternative. 7. Minimum spend level to obtain or redeem discount excludes the purchase of carrier bags. In Scotland, excludes purchase of alcohol. 8. If Iceland is subsequently unable to fulfil your full qualifying shop due to unavailability of products, you will still be eligible to receive the discount code. 9. Discount code terms and conditions apply. 10. Online terms and conditions apply.

10% Bounceback Terms:

1. Spend £10 or more in a single transaction, in store, between 27.06.2019 and 01.07.2019 to qualify for a discount of 10% off a £25 shop. 2. 10% coupon valid in store only, for a transaction of £25 or more, between 11.07.2019 and 21.07.2019. 3. To obtain the discount, present coupon to the cashier at the checkout. Coupon valid for single transaction only. Multiple discounts in the same transaction are not permitted. No cash alternative. 4. Minimum spend level to qualify for, and redeem, the discount excludes adding Bonus Card savings, the purchase of carrier bags and, in Scotland, the purchase of alcohol. 5. Offer valid in Iceland UK stores, excluding Hebrides stores. Excludes the Range and Food Warehouse stores. 6. Please refer to coupon for terms and conditions. 7. Discount code terms and conditions apply. Please visit iceland.co.uk/terms for details.

ICELAND5, FACEBOOKFIVER and ICELANDFIVER:

1. Promotion dates: From 21.03.19. 2. Discount Code expires: 31.08.2019 at 22:59. 3. NEW CUSTOMERS: £5 off a minimum of £40 spend online at www.iceland.co.uk, valid for one transaction and for first online orders ONLY. 4. Customers must complete their transaction at the relevant values, between 21.02.2019 and 31.08.19 until 22:59. ("Qualifying Order"). 5. The last delivery date a customer can choose for their Qualifying Order is 06.08.19. 6. UK residents aged 18 years or over, with a valid postal address, only. 7. This Discount Code is for personal use only, may not be exchanged for cash, or transferred to any third party for commercial gain. 8. The Discount Code will be applied immediately. Customer may amend their Qualifying Order up to 22:59 on 31.08.19 but customer must re-enter the Discount Code each time. If customer amends their Qualifying Order on or after this time, then the Discount Code will no longer apply, customer will not receive the discount, and any outstanding balance will be taken using the payment method selected. 9. The purchase of carrier bags and adding electronic savings to your Bonus Card will not count towards the Qualifying Order, and the Qualifying Order will be calculated after any offers have been deducted from the transaction. In Scotland, the discount will not be applied to any alcohol within the Qualifying Order. 10. If Iceland believes, in its reasonable opinion, that a Discount Code has been used more than once, it reserves the right to not apply the discount to the Qualifying Order, and to take the full payment, using the payment method selected. 11. Iceland accepts no responsibility for any computer or equipment failure which results in lost transactions. 12. Iceland reserves the right to modify, withdraw, terminate or temporarily suspend any promotion or discount in whole or part at any time for reasons outside of its reasonable control. 13. Participation in this promotion is acceptance of these terms and conditions. 14. Steps to redeem: a. Customer logs in to their account or registers. If registering for the first time, customer enters personal details, including name, address, phone number/payment details. b. Customer chooses products and adds to order. c. Customers will be provided with promotion code by which they will need to enter into the promotion box at the checkout. d. Customer adds Discount Code into the promotional field. e. Customer clicks continue and completes checkout. f. Customers will receive an email once the orders been confirmed and then will receive a separate email on the day of the delivery and a text message for confirming their order and any missing items in their order and also confirming their delivery slot time. 15. Iceland's privacy policy and how your personal data is collected and processed can be found here. 16. For any Discount Code queries contact us.

FIRSTFIVE:

1. Promotion dates: From 01.04.19. 2. Discount Code expires: 31.08.2019 at 22:59. 3. NEW CUSTOMERS: £5 off a minimum of £40 spend online at iceland.co.uk, valid for one transaction and for first online orders ONLY. 4. Customers must complete their transaction at the relevant values, between 01.04.2019 and 31.08.2019 until 22:59. ("Qualifying Order"). 5. The last delivery date a customer can choose for their Qualifying Order is 06.08.19. 6. UK residents aged 18 years or over, with a valid postal address, only. 7. This Discount Code is for personal use only, may not be exchanged for cash, or transferred to any third party for commercial gain. 8. The Discount Code will be applied immediately. Customer may amend their Qualifying Order up to 22:59 on 31.08.2019 but customer must re-enter the Discount Code each time. If customer amends their Qualifying Order on or after this time, then the Discount Code will no longer apply, customer will not receive the discount, and any outstanding balance will be taken using the payment method selected. 9. The purchase of carrier bags and adding electronic savings to your Bonus Card will not count towards the Qualifying Order, and the Qualifying Order will be calculated after any offers have been deducted from the transaction. In Scotland, the discount will not be applied to any alcohol within the Qualifying Order. 10. If Iceland believes, in its reasonable opinion, that a Discount Code has been used more than once, it reserves the right to not apply the discount to the Qualifying Order, and to take the full payment, using the payment method selected. 11. Iceland accepts no responsibility for any computer or equipment failure which results in lost transactions. 12. Iceland reserves the right to modify, withdraw, terminate or temporarily suspend any promotion or discount in whole or part at any time for reasons outside of its reasonable control. 13. Participation in this promotion is acceptance of these terms and conditions. 14. Steps to redeem: a. Customer logs in to their account or registers. If registering for the first time, customer enters personal details, including name, address, phone number/payment details. b. Customer chooses products and adds to order. c. Customers will be provided with promotion code by which they will need to enter into the promotion box at the checkout. d. Customer adds Discount Code into the promotional field. e. Customer clicks continue and completes checkout. f. Customers will receive an email once the orders been confirmed and then will receive a separate email on the day of the delivery and a text message for confirming their order and any missing items in their order and also confirming their delivery slot time. 15. Iceland's privacy policy and how your personal data is collected and processed can be found here. 16. For any Discount Code queries, please contact us.

Lowest Price in UK Terms

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