So, How Does It Work?
There are 3 simple steps:
SHOP: Place your order with Iceland today
JOIN: After your purchase, you can sign up for a Free 30 Day Trial*
EARN: Receive cashback on your Iceland shopping and other purchases.
*Free 30 day trial. Thereafter you will be charged a £15 subscription fee per month until you cancel. You can cancel at any time, including during the trial period
Frequently Asked Questions
What is Complete Savings?
Complete Savings is an online membership programme that offers members access to a range of discounts and cashback opportunities from top name retailers and service providers. You will be offered the chance to join the Complete Savings programme when you complete an online order at Iceland.
With Complete Savings, members can earn a monthly bonus, as well as up to 10% cashback at over 1,250 online stores, and 20% off gift cards. For people who shop online regularly, this equates to savings of hundreds of pounds each year.
Contact details for Complete Savings:
Visit www.completesavings.co.uk
Call 0800 389 6960 (freephone from UK landlines), open Mon-Fri 8am-8pm and Saturday 9am-4pm.
Email customerservice@completesavings.co.uk.
While Complete Savings is one of our partners, any membership you take out with them will need to be handled with them respectively. Log into your Complete Savings account with the email address and password used to create your account.
What is WLY*Completesave.co.uk?
WLY*COMPLETESAVE.CO.UK’, ‘COMPLETESAVE.CO.UK’ or ‘CASH.COMPLETESAVE.CO.U’ is your membership fee with Complete Savings. Benefits include an initial Welcome reward, a Monthly Bonus, 10% cashback on purchases from over 1,250+ different retailers and up to 20% discount on high street gift cards.
The charge to ‘WLY*COMPLETESAVE.CO.UK’, ‘COMPLETESAVE.CO.UK’ or ‘CASH.COMPLETESAVE.CO.UK’ is your membership fee with Complete Savings. Benefits include an initial Welcome reward, a Monthly Bonus, 10% cashback on purchases from over 1,250+ different retailers and up to 20% discount on high street gift cards.
How do I contact Complete Savings or get more information about my membership?
You can visit www.completesavings.co.uk. Here you can find more information about your membership.
Call Complete Savings on 0800 389 6960 (free from UK landlines), open Mon-Fri 8am-8pm and Saturday 9am-4pm.
Email the Customer Service team on customerservice@completesavings.co.uk.
Chat to Cleo, their Virtual Assistant, available from the Complete Savings homepage.
Who can use the programme?
To become a member, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.
How can I join?
You may be offered the opportunity to sign up to the programme after completing a purchase on Iceland.co.uk
How do I claim my Welcome Reward?
Members have three months from the join date to claim a Welcome Reward and send the purchase or booking confirmation receipt. Simply make an online purchase at Iceland you joined through, or as otherwise outlined in your membership details, and send the purchase or booking confirmation receipt.
How do I claim my Monthly Bonus?
You can claim a Monthly Bonus every calendar month. Just make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and send the purchase or booking confirmation receipt within 30 days of making the purchase/booking.
How can I earn 10% Cashback?
Earning cashback is easy. All you need to do is sign in to the Complete Savings website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and will be transferred to the bank account number as stated in your Profile once you have earned £5 cashback or more. If you have earned less than this, we will roll the cashback over to the next month.
You can earn a maximum of £250 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.
*Cashback will be applied to the net value of the basket, which is the total basket value excluding any taxes, delivery, credit card fees, purchase and/or redemption of gift cards, returns, exchanges and gift wrapping.
How is Cashback and rewards paid to me?
Cashback and rewards are paid to you by bank transfer. They will be transferred to the bank account number as stated in your Complete Savings Profile.
In addition, you also have the option to request your Welcome Reward to be paid to your Credit Card (Visa card only). You will be able to select this payment method, which is only available for the Welcome Reward, in the Profile page.