If you need to speak to us about an Online order, you'll find the phone number for your local store and your store manager on the delivery note that arrived with your order. They'll be able to help with any query you have about an order you've received.

If you have a question about our website or need help placing an order, you can phone our Customer Care team on 0800 328 0800. Our lines are open 8AM - 5PM Monday - Saturday, 9AM - 5PM Sundays.

Use the form at the bottom of this page to email us your enquiry.

You can use Twitter if you have a query by tweeting @IcelandFoods

You can write directly to us at:

Customer Care

Iceland Foods Ltd.

Second Avenue

Deeside Industrial Estate

Deeside

Flintshire

CH5 2NW

Many local councils are offering support, such as food parcels and deliveries for those most in need. Check with your local council to find out more details. You can use this link to find details on how to contact your local council.

Many people are volunteering to help vulnerable people in their communities. You can use this link to find what help is available in your community. Some volunteers are distributing leaflets to help people further, so look out for these in your letterbox.

As well as the major, well-known charities, there are many small, independent charities around the UK that may be able to offer support. You can use this link to search for charities in your area

Many people are volunteering independently to help people. Check for local groups on Facebook to see if there are any in your area that may be able to give further support.

We have made further updates to our store policies in order to strengthen our health and safety measures, in line with Government guidelines. These include agreed limits of the number of people in our stores, signage and markers on the floor to try to ensure that customers to keep 2m/6ft distances. We are also emphasising the importance of social distancing across all of our stores. We are reminding customers that wearing face coverings in our stores in England and Scotland is mandatory, in line with the latest Government advice.

We are doing everything in our power to protect our store colleagues. We have emphasised the importance of social distancing in stores. We have provided store colleagues with face masks along with gloves and additional hand sanitisers. We have also increased our limit for contactless payments to £45.

We are also reminding customers that wearing face coverings in our stores in England and Scotland is mandatory, in line with the latest Government advice.

No, the Government advice around social distancing in supermarkets remains the same.

Iceland is no longer offering priority hours in line with customer feedback, instead offering all customers the flexibility to shop with us at any time of day. Our priority hours were initially useful and well received by customers, but we have reviewed each week and taken action as necessary.

Our website provides details of when delivery slots are released throughout the week. Slots are typically made available two to three days in advance.

We are prioritising those on the UK governments' official 'shielded' lists of the most vulnerable people, and have made direct contact by email with those who are already on the Iceland customer database to offer them priority shopping opportunities.

We're receiving regularly updated data from the Governments', so for new customers to be matched to this, they just need to create an Iceland account. Customers should make sure that the data they register with us matches that which they have provided to the government to ensure we can match it. We are regularly emailing customers that we have matched and are providing exclusive times for them to book a slot before other customers. The details on how to do this are contained within the email they receive, including a special link to use. Vulnerable people need to be registered with both the government and Iceland to be included in the programme.

The customers need to be registered on their government's database and with Iceland.co.uk (new customers can register at https://www.iceland.co.uk/account/register). Customers that are matched to the governments' data will receive the email, as detailed above. We recommend that all customers on the vulnerable database create an account on Iceland.co.uk, even if they shop with Iceland in other ways, to make sure they receive the email and are ready to book their slot when priority access is given.

Unfortunately we are only offering priority access to those on the governments' list at the moment but we are releasing new delivery slots Monday - Saturday and availability is generally good.

Face coverings are now mandatory for all customers in retail stores in Scotland, and in England as of 24 July with the exception of those exempted from wearing them in accordance with the latest Government advice, such as people with relevant health conditions and children under the age of 11. A full list of exemptions can be found on the Government website.

No, we won't be asking for proof but instead ask our customers to act responsibly to protect themselves and each other, adhering to the guidelines set out by the Government.

No, we're not asking our colleagues to police the system in our stores. We recognise that not all exemptions from the guidance are 'visible', therefore we trust our customers to adhere to the rules around mandatory face coverings and shop with us in a safe and responsible way. Our colleagues continue to show incredible dedication to keeping the nation fed and ensuring the safety of each other and our customers.

The latest Government guidelines advises that face coverings are not mandatory for staff however we are strongly recommending our colleagues to wear face coverings whilst on the shopfloor, remembering that the exemption list applies to both colleagues and customers alike.

We encourage our customers to bring a face covering with them when visiting our stores. We will be making a number of face coverings available in our stores in England and Scotland for customers who do not have one with them, but urge customers to bring their own so we can maintain an adequate level of stock.

We continue to support the effort to feed the nation during the outbreak, and have taken a number of measures to reach those most in need during recent months. We are offering priority slots to the most vulnerable people, and although we can't offer a priority slot to everyone with suspected symptoms, availability of slots for out online delivery service remains good. We would encourage anyone in this position to book a slot using our website, or ask a friend or neighbour to shop on their behalf and deliver their shopping, adhering to social distancing measures.

You will never pay more online, although some products may be offered as online exclusives.

All our special offers are here.

Alternatively, you can simply select ‘Offers’ on our homepage.

If you’re browsing or shopping on mobile, you can find special offers via the ‘Menu’ (top left) and selecting ‘Offers’ in the dropdown.

Not at all. Learn more about what our Bonus Card has to offer.

Select the blue ‘Add to Basket’ button underneath your chosen item. You can also use the plus or minus buttons to increase or decrease the quantity of that specific product.

You can view the contents of your basket at any time by clicking on the shopping basket icon (top right).

We try to make our website as user friendly as possible. Everything is arranged by category, as it would be in the store. For example, all frozen products are listed together, and all fresh products are listed together etc.

By selecting ‘Groceries’ on desktop or the ‘Menu’ on mobile, you will be provided with a dropdown of key categories for you to browse.

Alternatively, you can enter the name of the product you are looking for in the search bar at the top of the page. On mobile, you can find the search bar by clicking on the magnifying glass icon (top right).

To add a discount code, first visit ‘Your shopping basket’ either by clicking the shopping basket icon (top right) or by selecting ‘Checkout Securely’ once you’ve reached the minimum spend of £25.

Here you will find a box with the heading ‘Promo code’. Enter your code here and the discount will be applied.

You can amend your order at any point while shopping, simply by selecting the shopping basket icon (top right). Here you can manage your shopping basket, amend item quantities or remove an item you no longer wish to purchase.

Either by clicking the shopping basket icon (top right) or by selecting ‘Checkout Securely’ once you’ve reached the minimum spend of £25.

You can register online by completing this registration form.

You can also find our online registration form on desktop by selecting ‘Register’ (top right) or on mobile via the ‘Menu’ (top left) where you will find the ‘Register’ button.

Alternatively, once you have entered your postcode to check that we deliver in your area, you will be prompted to create an online account.

If we don’t deliver to your address, don’t worry. You can still create an account and browse before visiting us in store.

You can change your password on desktop by selecting ‘Sign In’ (top right), or on mobile via the ‘Menu’ (top left) where you will find the ‘Sign In’ button. Here, you will need to click on ‘Forgot password?’

You will then be asked to enter the email address assigned to your account. We will send you an email telling you how to reset your password. If this email doesn’t appear in your inbox, please check your spam/junk folder.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Personal details’. Here, you can update your password by selecting the ‘Change password’ option. Don’t forget to ‘Save Changes’ once you have updated your password.

Simply log in to Iceland online and visit ‘My Account’. Here, you can update your personal details, your billing and delivery address, your choice of payment and marketing preferences.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Payment cards’. Here, you can add or remove any debit or credit card linked to your online account.

You can then select your preferred method of payment and billing address at the checkout.

Please note that the billing address field will initially contain the default/primary address you registered with. If necessary, simply update these details before continuing with your payment.

You can change your delivery address at any time up until 11pm the day before your order is due to be delivered.

To do this, log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Your current order will be highlighted at the top of the page and you will need to select ‘Change’.

You will then be taken to the basket page. By selecting ‘Change your delivery time’ on the basket page, you will have the opportunity to choose or add a new delivery address.

Once you have chosen your new delivery address, you will need to choose a new delivery time and confirm the update by proceeding to checkout and selecting ‘Place order’.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Personal details’. Here, you can update your email address by selecting the ‘Change email address’ option. Don’t forget to ‘Save Changes’ once you have updated your email address.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Communication preferences’. Here, you can update your marketing preferences.

You may continue to receive marketing communications for up to 28 days while we process your request. If you'd like to hear from us again, simply return to ‘Communication preferences’ within ‘My Account’ to update your marketing preferences.

You will receive a confirmation email containing all relevant details, including your order number. If this email doesn’t appear in your inbox, please check your spam/junk folder.

You can amend your order at any time up until 11pm the day before your order is due to be delivered.

To view and amend your order, simply log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Once you’ve amended your order, select ‘Checkout’ to complete your order.

Any amendments to your order will be confirmed by email. Remember to check your spam/junk folder.

Your shopping will be delivered within the 2-hour delivery window you selected when placing your order.

As a reminder, your chosen delivery time can be found on the confirmation email sent to you after your order was placed. Alternatively, you can log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view all current and previous orders.

Your chosen delivery time can be found on the confirmation email sent to you after your order was placed. Alternatively, you can log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.

You can change your delivery time or date at any time up until 11pm the day before your order is due to be delivered.

To do this, log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Your current order will be highlighted at the top of the page and you will need to select ‘Change’.

You will then be taken to the basket page where you can ‘Change your delivery time’. Once you have chosen your new delivery time and/or date, you will need to confirm the update by proceeding to checkout and selecting ‘Place order’.

Your shopping is carefully picked and packed by our dedicated team of pickers on the day of your delivery.

If you have out of stock items, you will receive a refund for the items after your delivery.

Please note that it can take up to 5 working days for some banks to process refunds, however many appear immediately.

Simply log in to Iceland online, visit ‘My Account’ and select ‘Order history’. Here you can view all previous orders and re-order a previous shop.

You will have the opportunity to make amends to your chosen order before following the checkout process as normal.

If you purchase your products online, you are entitled to change your mind about your order and return it to us. However, there are some important exceptions to this.

"Our promise"

For Iceland own-brand products we print “Our Promise” on the label. If you aren’t happy with the product, please call our Customer Care team on: 0800 328 0800 and we will refund or replace the product.

We don’t accept returns on perishable food items or items which cannot be re-sold for health reasons once unwrapped.

You can cancel the order up to 14 days after the date of delivery. You then have another 14 days to return the items and we have 14 days to process your refund.

For further information, please visit our terms and conditions.

If you are unhappy with the quality of any of the products you have purchased from us, we will happily refund the money back to you or replace or repair the products in line with your statutory rights summarised below.

Please let us know as soon as possible after a fault becomes apparent as your statutory rights to a repair, replacement or refund depend on how long after the delivery you report the fault. We suggest you aim to let us know within 48 hours.

Where possible please retain all packaging. We may ask you for a proof of purchase.

If your product is faulty during its expected lifespan you are entitled to the following:

• • Up to 30 days from purchase: you can get a refund
• • Up to 6 months: if it can’t be repaired or replaced, then in most cases you are entitled to a refund
• • After 6 months: you may be entitled to some money back.

Simply contact our Customer Care team on: 0800 328 0800 or return the item to store, along with your receipt or another proof of purchase. It is helpful to us if you also have the packaging to hand.

For further information about your statutory rights, please contact your local Citizens' Advice on citizensadvice.org.uk or call 03454 04 05 06.

You can cancel your order at any time up until 11pm the day before your order is due to be delivered.

To do this, simply log in to Iceland online, visit ‘My Account’, select ‘Order history’ and cancel the relevant order. Once you have confirmed the cancellation, you will notice that the status of your order will change.

To cancel an order after 11pm, please contact our Customer Care team by filling in this online form. You will need to provide the email address registered with your account and confirm the order number you wish to cancel.

For further information, please visit our terms and conditions.

Refunds for transactions made using a debit or credit card may take 3 - 5 days working days for your bank to process and credit your account.

Any PayPal transactions made using a debit or credit card will be subject to the conditions above and could take between 5 - 7 working days to process.

For further information, please visit our terms and conditions.

When you place an order the total amount is set aside by your bank until the day of delivery, it may appear as a 'pending' transaction on your bank statement.

For this reason, you must have full funds available when placing your order or you will not be able to complete your transaction.

Your money will only leave your account on the day of your delivery.

We accept Visa, Mastercard, Visa Checkout and PayPal. You can also use funds from your Bonus Card to pay for part or all your shopping.

We will take payment for your order on the day of your delivery

If you edit your order and reduce the total value, you will receive a refund for the difference. Please note that it can take up to 5 working days for some banks to process refunds, however many appear immediately.

If you have out of stock items, you will receive a refund for the items after your delivery.

Please note that it can take up to 5 working days for some banks to process refunds, however many appear immediately.

An online delivery is when you create an account online with Iceland and order your shopping for delivery, at a date and time that suits you. Spend just £35 to qualify for free delivery.

As a new customer, you will be asked to enter your postcode before adding any products to your basket. This is to check that we can deliver to your address before you begin your shop.

You can book your delivery slot at this point, or at a later time by clicking the delivery van icon on desktop (top right) or via the ‘Menu’ on mobile (top left).

Alternatively, you can book your delivery once you reach the checkout.

If you are an existing customer, once you are logged in, you can book a delivery slot at any point while shopping or at the checkout. Look for the ‘Book Delivery’ option.

The minimum order value for online orders is £25 plus an additional delivery charge of £2, as shown at checkout. You will receive free delivery on all orders over £35.

The minimum order value is calculated after all discounts and promotional offers have been applied. Please note that a carrier bag charge of 50p will be added as a flat fee to all online orders.

Yes, we do. You can order up until 11pm the day before to qualify for next day delivery.

You can place your order up to six days in advance, but please remember that all delivery slots are offered on a first-come first-served basis and are subject to availability.

Simply check your postcode via the Iceland homepage by entering your postcode in the box next to ‘Check Postcode’ or ‘Check’ and if we don’t deliver to your address at this time, please make the most of our free home delivery service, which is also available in many stores across the UK.

Our online shopping service isn’t available for the whole of the UK just yet, but we’re working on it.

If you have checked your postcode via the Iceland homepage (by entering your postcode in the box next to ‘Check Postcode’ or ‘Check’) and we don’t deliver to your address at this time, please make the most of our free home delivery service, which is also available in many stores across the UK.

Find out more about Free Home Delivery.

Please check that the time and date of your delivery are correct. This information can be found in the confirmation email that was sent to you after your order was placed.

Alternatively, you can log in to Iceland online, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.

If your delivery details are correct and you haven’t received a text or email to update you on the status of your order, please contact us on: 0800 328 0800.

Our Customer Care team are available between 8AM - 5PM Monday - Saturday, 9AM - 5PM Sunday.

Our delivery driver will leave a card with the store’s telephone number. Your shopping will be taken back to the store. We will do our best to try to arrange another delivery time for you once you have contacted us.

All deliveries must be signed for by the customer, or a person nominated by the customer, who is over 18.

If the order contains alcohol, proof of age may be requested, and Iceland reserves the right to ask to see ID of anyone who looks under the age of 25 and can refuse delivery to anybody that cannot prove they are over 18 years of age.

Proof of identity may also be requested upon delivery. Signature upon receipt of the goods will be proof of delivery.

We provide a ‘to your front door’ delivery service. If a customer needs any further support, our drivers will assist where possible, but they are not obliged to enter a customer’s premises.

For further information, please visit our terms and conditions.

You will be emailed your receipt and the driver will hand you a Content Note, which is a summary of your order. The driver will also ask you to sign their copy as proof of delivery.

Spend £25 or more in store and we will deliver your shopping home to you in one of our special refrigerated vans, at a time that suits you.

To find your nearest Home Delivery store simply enter your postcode into our Store Finder. A Home Delivery van icon indicates if the service is available from that store.

Home Delivery is FREE when spending £25 or more.

Home Delivery is available within a 10 mile radius of the store (3 mile perimeter within the M25).

These vary by individual store but in the majority of cases you can choose from 2 hour slots between 10am and 8pm. Available delivery times can be found on a sign at the front of each store.

Our delivery driver will leave a card with the store's telephone number. Your shopping will be taken back to the store. We will do our best to try to arrange another delivery time for you once you have contacted us.

You can get in touch with our Customer Care team via this feedback form or call your local store. We will either refund or replace the damaged items where possible.

We do not currently offer a ‘bagless’ delivery service, however we welcome re-use of carrier bags in our stores.

All we ask is that any carrier bags you wish to re-use are in a suitable condition for holding shopping safely.

Temperature controlled vans will deliver your shopping direct to your door in perfect condition, ensuring your frozen food stays frozen and your chilled food stays chilled. Your grocery items will be safely stored and delivered with the rest of your shopping.

If you would like Home Delivery but have forgotten your Bonus Card, the cashier will be able to find your details on the system and your shopping will be delivered as normal.

Yes, you can shop online. Click here to check if we deliver to your postcode now.

Use our Store Finder to check the opening and closing times of your local Iceland store.

When you visit an Iceland or The Food Warehouse store, you may be looking for somewhere to park.

While some of our stores do have free parking on-site, please be aware that some of our stores have parking provided by third-party companies who own the parking areas and are not associated with Iceland.

To ensure that you do not fall foul of any unwanted fines or charges, it is important that you check what parking facilities are available to you ahead of your visit (if they are free or if they are run by a third-party company).

If you park on a site where the parking is not provided by Iceland, then it is your responsibility to be aware of this and if you choose to park on such a site, that you adhere to the parking rules provided by those parking companies.

Iceland will not be responsible for any parking charges that you may incur on a private carpark and we will not refund in part or in full, any parking charges that you incur in the above circumstances.

We want all of our customers to have a great shopping experience. This will be helped by you remaining aware of your parking obligations.

To avoid incurring charges, check by phoning the store ahead of your visit or by looking for signage/asking staff when you arrive.

The Bonus Card allows you to load savings both online and in store whenever you like. Plus we'll give you a £1 Bonus for every £20 you save, so you can watch those savings grow! We also offer a free Home Delivery service when you spend £25 or more in store as well as exclusive news, promotions and discounts throughout the year.

Anyone over 18 who lives in the UK can have a Bonus Card, simply pick up a card next time you're in store and register your details at iceland.co.uk/bonuscard.

No, unlike other store loyalty cards there are no points to collect – just swipe your card at the checkout every time you shop and you'll automatically qualify for lots of great benefits.

If you have lost your Bonus Card or if you have had it stolen, you will need to call our Customer Service Team on 0800 328 0800 as soon as possible so we can disable your card.

We will send you a new card with a new number. Until we know it has been lost, we cannot put a block on anyone else using it.

You can save directly onto your Bonus Card. Simply tell the cashier how much money you would like to save, and we'll load it directly onto your Bonus Card for whenever you want to spend it*. Plus, for every £20 you save, we'll give you £1 absolutely free.

As well as our exclusive £1 free for every £20 savings offer, look out for exclusive Bonus Card offers and savings throughout the year when you shop and swipe.

*Please allow up to 48 hours for your savings to appear on your card. Otherwise contact our Customer Service Team on 0800 328 0800.

Unfortunately, you will not be able to put savings onto your Bonus Card unless you have it with you.

Yes, link your Bonus Card to your online account then you can top up and spend your savings online as well as in store.

If you are shopping in store, you can use multiple Bonus Cards. If you are shopping online, please be aware that you can only add one Bonus Card to your online account.

If you would like to add a new or alternative Bonus Card to your online account, you will need to:

1. Visit your Bonus Card Account
2. Remove the card you are currently using
3. Add a new or alternative Bonus Card to your online account.
4. Please note, it can take approximately 24 hours to process your new Bonus Card.

If you have multiple Bonus Cards and you would like to move all balances to one card, get in touch with our Customer Care team by using this contact form or calling us. 

Simply visit our MyBonusCard page to register.

Please be aware that you can only add one Bonus Card to your online account.

If you have recently added a Bonus Card that you would like to replace with a new or alternative Bonus Card, please note that you will need to wait 24 hours before making any changes. After 24 hours, you can then add your new or alternative Bonus Card.

Contact our Customer Care team by completing this feedback form or calling us. 

You can check and update your details online. You will need to activate your online 'My Bonus Card' account before you can update your details.

It can take up to 48 hours for changes to your details to appear on your account.

Yes, your Bonus Card will work in Iceland and The Food Warehouse stores. Offers may vary between the two store types.

Unfortunately not, we can not offer Bonus Card benefits in The Range at this time.

All terms and conditions can be found here.

Navigate between each tab to find the terms and conditions most relevant to you.

Our privacy policy can be found here.

Our VAT number is: 849754470

For online orders we charge a flat fee of 50p per order for reusable carrier bags. If you have shopped online, the carrier bag charge will be shown at checkout. You will be charged a flat fee of 50p, even if we use more than 5 bags to deliver your online shopping. If you have shopped in-store we charge a flat fee of 40p; this charge will be clearly indicated on your receipt as a carrier bag charge.

Learn more about Iceland Foods and the history of our company.

We announced that we would stop manufacturing products containing palm oil as an ingredient, under the Iceland own label by the end of 2018.

We have reformulated over 130 regular products and launched over 300 new lines, including summer and Christmas seasonal products, that exclude palm oil as an ingredient: around 450 products in total.

No Iceland own label products containing palm oil as an ingredient have been manufactured since last year. We have 100% achieved our goal.

Our palm oil pledge follows in Iceland’s long and proud tradition of Doing The Right Thing for consumers and the environment.

Previous actions include being the first UK food retailer own label to remove artificial colour, flavours and preservatives in the 1980s; the first to ban GM ingredients in the 1990s; and the first to act to eliminate plastic packaging – pledged in 2018 for completion by 2023.

We have pledged to completely remove plastic packaging from our own label range by 2023 and are proud to be the first major retailer to do so.

We have made great progress so far. These include the replacement of plastic egg boxes with pulp trays, the introduction of paper bands to replace plastic bags on bananas, the removal from sale of single-use carrier bags and switching production of frozen meals out of black plastic trays.

Find out more about working for Iceland.

If the position you are interested in is not available at the moment, you can register your interest now and set up an alert to receive a notification as soon as suitable vacancies are available. If you’re looking for a role in store, please go to your local store and speak to the store manager.

Our website also has further information about Iceland, for example "who we are", "training and development" and "life at Iceland".

Iceland, as I am sure you can imagine, receives a lot of requests asking for support with various projects. Unfortunately, we cannot help them all.

Each year we fundraise for our Charity of the Year, as selected by our Executive Directors. This year our focus will be on helping to find a cure for dementia. Iceland will be supporting dementia research at the world-renowned University College London (UCL).

All funds raised will go towards the development of a vital new £350 million Dementia Research Institute to help find a cure for the disease – which affects one in three people alive today.

We also support other charities and worthy causes through the Iceland Foods Charitable Foundation. However, we do not have any flexible funds available at this time. This is why, unfortunately, we cannot help you on this occasion.