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Contact us

We want our customers to enjoy shopping with us. If you have a question or comment about our stores, products or services you can contact us online, by post or you can call our friendly customer care team on 0800 328 0800* between 8am-7pm Monday-Friday, 8am-6pm Saturday and 10am-4pm Sunday.

For business related issues please contact our switchboard on 0800 328 0800*.
*Calls may be recorded for training purposes.

Alternatively, you can visit our Frequently Asked Questions page.

Did we WOW you?

To give us feedback about your customer experience in one of our stores, please visit www.myiceland.co.uk.

* Till receipt required. Open to UK residents aged 16 and older. Terms and conditions apply. Visit www.myiceland.co.uk for details.

Job Opportunities

If you are interested in joining the Iceland team you can take a look at our job opportunities via our Careers Website. This website also has further information about Iceland, training and development, the application process and new stores opportunities.

Contact Us

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Fields marked with * are mandatory.

The barcode is the series of numbers that runs along the bottom of the box with rows of thick and thin vertical bars. It can usually be found at the back of the packaging. Please provide entire code.

Barcode

Best before date

This can usually be found on the front of the packaging or on the lid if the product is packaged in a tin or bottle.

These are any others codes that can be found on the packaging near the barcode or by the best before dates.

Packaging Label
Find My Address
63320400

Please enter the words you see in the box in order and separated by a space. *

By Phone

You can call our friendly customer care team on 01244 842842* between 8am-7pm Monday-Friday, 8am-6pm Saturday and 10am-4pm Sunday.

For business related issues please contact our switchboard on 01244 830100*.
*Calls charged at national rate and may be recorded for training purposes.

Appliances

If you have a query regarding an appliance purchased from an Iceland store please call our customer care team on the number above.

If you have a query regarding an appliance purchased on-line please dial 0845 45 66 530* between 8.30am to 7.00pm Monday to Friday or 9.00am to 5.30pm Saturday.

*All calls charged at local rate and for security and training purposes, telephone calls may be recorded and monitored.

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By Post

You can write to us at:

Iceland Foods Limited
Second Avenue
Deeside Industrial Park
Deeside
Flintshire
CH5 2NW

Appliances

If you have a query regarding an appliance purchased from an Iceland store you can write to us at the address above.

If you have a query regarding an appliance purchased from on-line you can write to us at:

Iceland Appliances
Ground Floor
Old Bank Building
Hanover Street
Manchester
M60 0AB

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