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Contact us

We want our customers to enjoy shopping with us. If you have a questions or comments about our stores, products or services you can contact us online, by post or you can call our friendly customer care team on 0800 328 0800*.

Our phone lines are open -

Monday to Friday 8am till 9pm (Bonus Card line closes at 8pm)
Saturday 8am till 8pm
Sunday 8am till 6pm

*Calls may be recorded for training purposes.

Alternatively, you can visit our Frequently Asked Questions page.

By Phone

You can call our friendly customer care team on 0800 328 0800* between between 8am-9pm Monday-Saturday, 8am-8pm Sunday.

For business related issues please contact our switchboard on 01244 830100*.
*Calls charged at national rate and may be recorded for training purposes.

By Post

You can write to us at:

Iceland Foods Limited
Second Avenue
Deeside Industrial Park


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Fields marked with * are mandatory.

The barcode is the series of numbers that runs along the bottom of the box with rows of thick and thin vertical bars. It can usually be found at the back of the packaging. Please provide entire code.


Best before date

This can usually be found on the front of the packaging or on the lid if the product is packaged in a tin or bottle.

These are any others codes that can be found on the packaging near the barcode or by the best before dates.

Packaging Label
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