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Bonus Card Terms & Conditions

These terms and conditions were last amended on 09/11/18.

Registering for a Bonus Card

1. Bonus Cards are available in all participating UK Iceland and The Food Warehouse stores to anyone who is resident in the UK who is aged 18 years or over.

2. To apply for a Bonus Card, pick up a card in store and register it online at

3. These terms and conditions govern your use of the Bonus Card and set out the terms of the contract between Iceland Foods Limited ("Iceland") and you. Use of the card in store or completion of the registration form online indicates acceptance by you of these terms and conditions.

4. You will need to register your card online to activate the features and benefits, including being able to add Savings. To have a Bonus Card you need to supply us with your email address and home address. Registrations will usually be complete within 48 hours.

5. Bonus Card holders are only entitled to one Bonus Card and one key fob. Multiple cards are not permitted and may be cancelled.

6. Once registered, Bonus Cards and key fobs are personal to the registered Bonus Card holder who is responsible for all use of their Bonus Card and key fob. Iceland accepts no responsibility for the unauthorised use of a Bonus Card or key fob after registration.

7. Bonus Cards and key fobs are issued by and remain the property of Iceland who reserves the right to withdraw, decline or issue a new card or key fob without notice.

8. New Bonus Card holders may benefit from a new Bonus Card holder Registration Bonus. This Registration Bonus, if applicable, will usually be added to your card within 5 days and will expire 2 weeks from the date of loading, unless spent in store. Iceland and The Food Warehouse may offer promotional bonuses in addition at any point. The amount, time for adding to your card and the expiry for these will be governed by additional terms and conditions, applicable from time to time. No other cash alternative will be offered. Iceland will not be liable for any bonuses that are not redeemed before expiry, nor for any bonus amounts that have failed to load onto the card due to technical or user error, nor for any bonus amounts which are not used due to lost / stolen cards.

Saving on your Bonus Card

9. Iceland's Bonus Card Savings Scheme (the "Savings Scheme") enables a registered Bonus Card holder to add savings to their Bonus Card ("Savings"). You will not be able to add Savings until your card is properly registered.

10. Savings can be added at any time in participating Iceland and The Food Warehouse stores by way of cash and/or debit/credit card payment. You can also top-up your Savings online on your 'Manage my Bonus Card' page at You will need to register for / login to your online shopping account and you can then top-up your Savings using a debit/credit card or via PayPal. Please note that it can take up to 48 hours for your Savings to be added to your Bonus Card.

11. The maximum amount of Savings (including bonuses) allowed on your Bonus Card is £1,000. No interest is added to any Savings held on your Bonus Card. If you participate in a Bonus Card rewards promotional, the maximum reward you can receive during the promotion is £1,000. No interest is added to this.

12. All Savings added to the Savings Scheme are ring fenced in an Iceland Bonus Card Savings trust bank account which is separate to all other Iceland bank accounts.

13. Savings cannot be added to your Bonus Card until you have completed your registration. You can add Savings in store and online.

14. Members of the Savings Scheme will receive a £1 bonus each time an aggregate of £20 of Savings is added to your Savings balance (in one or a series of transactions). Once a Savings milestone is met, the milestone will be reset and a further total of £20 of Savings must be added to your Savings balance (in one or a series of transactions) to receive your next £1 bonus. Bonuses or other promotional amounts added by Iceland do not count towards a £20 milestone. Each £1 bonus will be automatically added to your Savings balance within 48 hours of meeting a £20 milestone.

15. Savings can ONLY be used to purchase products in participating Iceland and The Food Warehouse stores or online at You cannot use the Savings card outside of Iceland stores or Iceland's online shopping site.

16. When shopping online you will be asked to choose whether you want to use your Savings against your shopping. If you choose to use your Savings, you can set how much you wish to use and the remaining balance to be paid for your shopping (if any) will be reduced accordingly.

16A. If you use a digital Bonus Card and you wish to redeem savings in-store, you will be asked to provide a form of identification which shows your name.

17. No cash alternative or refund will be offered for your Savings under any circumstances.

18. No change will be given where Savings are redeemed in part and the balance of any unredeemed Savings will remain on your Bonus Card.

19. You can carry out a balance enquiry in store, by visiting or by calling the Helpline (details below). Your balance will also be printed on the bottom of your receipt every time you shop in an Iceland store and swipe your Bonus Card.

20. Any transactions will take up to 48 hours to be recorded on your Bonus Card. Iceland accepts no responsibility for any computer or equipment failure resulting in lost transactions from any Bonus Card account or technical issues with address verification. In the event of a computer error Iceland will restore the last recorded unused balance to your Bonus Card. If you have any queries about your Bonus Card please contact the Helpline.

21. Your Bonus Card will automatically expire 24 months after the last time you use it and any remaining balance will expire and will not be retrievable. If you would like to keep your balance for longer than this, please give us a call via the Helpline.

22. If your Bonus Card is lost or stolen you must notify the Helpline immediately between the hours of 08:00-20:00 Monday to Friday, 08:00-20:00 Saturday and 08:00-18:00 Sunday. On notification of any lost or stolen Bonus Card, the Helpline will cancel the card and transfer any Savings to a new card. You are solely responsible for the safety and security of your Bonus Card. In the event that your card is lost or stolen Iceland shall not be liable for any Savings taken from your account prior to your notifying Iceland of your lost/stolen Bonus Card.

23. You may cancel your Bonus Card at any time by writing to Bonus Card, Customer Services (details below). Any remaining balance on your Bonus Card will be lost on cancellation. It is therefore important that you make sure that any Savings on your Bonus Card are redeemed prior to cancellation.

Home Delivery Service

24. The Home Delivery Service is only available to Bonus Card holders and only applies when you spend £25 or more (excluding any Savings added in that transaction) in one transaction at a participating Iceland store and is subject to a maximum travel distance. The radius for participating stores is 10 miles from the delivery address except where the store is within the M25 perimeter where a 3 mile radius will apply. Details of participating stores can be obtained by telephoning the Helpline or visiting our website at Delivery time slots are subject to availability.

25. Iceland reserves the right to withdraw or amend the terms of the Home Delivery Service at any time without notice to you.

26. The Home Delivery Service is only available for the delivery of items purchased at Iceland. The Home Delivery Service will deliver goods to your door. Our drivers will assist where possible, but they are not obliged to enter your premises.

27. The Bonus Card holder, or another person nominated by the cardholder who is over 18 years of age, must sign for any goods that Iceland deliver. It is the cardholder's responsibility to ensure that they, or an authorised person who is 18 years or over, is at the delivery address when we try to deliver the goods. If no one is there we will leave notification of our visit, return the goods to our store and try to contact the Bonus Card holder to arrange a date and time for redelivery. Under no circumstances will goods be left unattended, for example, in a customer's garage, or with anybody who is under 18 years of age. Proof of age and identity may be requested upon delivery. Signature upon receipt of the goods will be proof of delivery.

28. Iceland reserves the right to withhold the delivery of alcoholic drinks to persons who look under the age of 25 and cannot prove that they are 18 or over, are under the age of 18 or appear to be under the influence of alcohol.

29. To comply with licensing laws we can only deliver alcohol during our licensed hours, these vary for each store but are usually 08:00 to 23:00 Monday to Saturday and 10:00 to 22:30 Sunday in England and Wales and 10:00 to 20:00 Monday to Sunday in Scotland.

30. Despite allocating time slots for delivery, Iceland cannot guarantee a time for delivery.

31. Iceland will not be liable if the cardholder fails to notify a change of address.

32. Faulty or damaged goods must be notified to the store or the Helpline within 24 hours of delivery.

33. In accordance with legislation, we are required to charge at least 5p for single use carrier bags in England, Wales, Northern Ireland and Scotland. We will charge 5p each for up to four carrier bags used, thereafter, a flat fee of 25p will be charged for five or more carrier bags used per order. This charge will be clearly indicated on your receipt as a carrier bag charge. We can only offer a Home Delivery service where you use your own bags, where the bags are suitable and hygienic to do so. The decision of if the bags are suitable will be at our sole discretion, our decision will be final. All proceeds from carrier bag charges (after VAT) in England, Wales and Scotland will go to the Iceland Foods Charitable Foundation to support the Dementia Challenge 2020 at University College London. The proceeds (after VAT) from carrier bag charges in Northern Ireland must be paid to the Department of Environment in Northern Ireland, in accordance with the relevant legislation.

34. Ownership of, and risk in, the goods will pass to you once we have delivered your order. You should read all information on the product label carefully. If the delivery address stated on your order is not the address where you live, Iceland will not be liable for any damage or detriment to the goods caused by the onward delivery to you.

35. Iceland may decline to offer free Home Delivery in the event of temporary failure of electrical equipment, mechanical breakdown, industrial action, adverse weather conditions or other reasons beyond Iceland's control.

36. Whilst we take every care to deliver your order we cannot be liable for any loss or damage you may incur (whether direct or indirect) arising from any delay, failure or other problem relating to our delivery of the goods.

Keeping us up to date

37. The Bonus Card holder is responsible for making sure that any information Iceland holds about you (including your name and address) is correct and up to date. You can let us know about any changes to your details by calling the Helpline, writing to Bonus Card, Customer Services or visiting

Things you need to know

38. Iceland does not accept liability for lost, stolen or damaged cards or key fobs. Iceland cannot be held responsible for any loss arising (including the unauthorised spending of Savings) from a Bonus Card holder failing to ensure the safe keeping of these items or any security details relating to a cardholder's account or failing to immediately report a card as lost or stolen. If a card or key fob is lost, stolen or damaged, immediately call the Helpline. If your Bonus Card is lost or stolen we will disable your original card and key fob and issue you with a new Bonus Card and key fob. If your Bonus Card is damaged we will issue you with a replacement Bonus Card and key fob but your account will not be disabled. In each case Iceland will transfer the last recorded unused balance on to your new or replacement card which will be posted to your registered address.

38A. Where a customer elects to use a third party digital Bonus Card, Iceland does not accept liability for activity or unauthorised spending of Savings arising from a customer’s failure to keep the device or security details linked to the device secure. Iceland does not accept liability for any third party applications including their use, availability or functionality.

39. Nothing in these terms and conditions shall limit our liability for death or personal injury resulting from our negligence nor limit any legal rights you have as a consumer.

40. Iceland may amend these terms and conditions at any time. All changes to the terms and conditions shall appear on our website at Please check our website regularly for changes.

41. Iceland may withdraw the Bonus Card scheme at any time but will give you reasonable notice so that you may use your Savings to make purchases at a participating Iceland store or online prior to such withdrawal.

42. Iceland reserves the right to take any appropriate action it deems necessary where there is reasonable belief of: a. any abuse or attempted abuse of the Bonus Card scheme or promotional scheme associated with the Bonus Card; b. any breach or attempted breach of these terms and conditions; and/or c. any behaviour that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information. Iceland’s decision is final.

43. The provision of the Savings Scheme and the Home Delivery Service as well as these terms and conditions are subject to English law and the parties submit to the non-exclusive jurisdiction of the English courts.

How we use your information

44. Iceland will use the details you have provided on your application form or when registering your Bonus Card to contact you via post, email or SMS to keep you up to date in relation to matters concerning your Bonus Card.

45. You may elect to receive marketing information about our products and services.

46. Bonus Card offers and promotions are available in the UK only (excluding Iceland stores in The Range) unless otherwise stated. Special offers and promotions are sent to Bonus Card holders at Iceland's complete discretion and not all Bonus Card holders will receive every special offer or promotion.

47. Iceland will use any information you provide to us together with details on how you use your Bonus Card and what you buy in our stores to help manage our Bonus Card scheme and improve the way we run it, understand our customers' shopping behaviours and improve our service.

48. Please refer to our Privacy Policy at for further details about how we use your information.

49. When you contact the Helpline we will verify your identity using the information provided at registration or subsequently. If the caller is anybody other than the Bonus Card holder then we will still need to verify the identity of the Bonus Card holder and confirm that they are happy for us to speak to someone else on their behalf. If we cannot verify the Bonus Card holder's details then unfortunately we may need to terminate the call.

Iceland Employees

50. Employees of Iceland (or its associated companies) can apply for a Bonus Card, use any discount vouchers received in connection with their registered Bonus Card, and are eligible to save using their Bonus Card but they will not be eligible for staff discount when adding Savings to their card or to take part in any competitions or prize draws (please see separate terms and conditions). Employees may, however, use their staff discount card when redeeming Savings.

Who We Are and How to Contact Us

51. The Bonus Card Savings Scheme and Home Delivery Service are operated by Iceland Foods Limited, registered office; Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW.

52. Bonus Card Helpline: 0800 328 0800 Mon-Fri 8am-8pm, Sat 8am-8pm and Sun 8am-6pm (opening hours subject to change), calls will be free. Calls may be recorded.

53. Bonus Card, Customer Services / Bonus Card Opt Out: Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW.

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