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Home delivery terms & conditions

  1. Free Home Delivery only applies when you spend £25 or more (on food and drink) during one visit to a participating Iceland store. The radius for participating stores is 10 miles except within the M25 perimeter where a 3 mile radius will apply. Details of participating stores can be obtained by telephoning the Helpline on 01244 842842, calls charged at national rate (Mon-Fri 8am-7pm, Sat 8am-6pm and Sun 10am-4pm) or visit our website at www.iceland.co.uk.
  2. Home Delivery is subject to availability.
  3. Iceland reserves the right to withdraw the free Home Delivery service or the Bonus Card at any time.
  4. Iceland reserves the right to vary the minimum spend and maximum travel distance required to qualify for free Home Delivery.
  5. Free Home Delivery only applies to food and drink purchased at Iceland. It does not include electrical appliances.
  6. The customer, or another person nominated by the customer who is over 18 years of age, must sign for any goods that Iceland deliver. Under no circumstances will goods be left unattended, for example, in a customer's garage, or with anybody who appears to be under 18 years of age. Proof of identity may be requested upon delivery. Signature upon receipt of the goods will be proof of delivery.
  7. Iceland reserves the right to withhold the delivery of alcoholic drinks to persons who are or may appear to be under the age of 18 or under the influence of alcohol.
  8. Iceland cannot guarantee a time for delivery and will not be liable if the cardholder fails to notify a change of address to an Iceland store.
  9. Faulty, damaged or missing goods must be notified to the store within 24 hours of delivery.
     
  10. Iceland may decline to offer free Home Delivery in the event of temporary failure of electrical equipment, mechanical breakdown, industrial action or other reasons beyond Iceland's control.
  11. Iceland Home Delivery is operated by Iceland Foods Ltd., registered office; Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW.

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